David Ortiz-Leon
Tempe,AZ
Summary
Organized coordinator dedicated to enhancing student satisfaction and educational service quality. Proficient in documentation, reporting, and compliance, with a strong ability to manage employee records effectively. Experienced in training and supervising staff, contributing to a collaborative educational environment. Currently pursuing an M.A. in Social Justice and Human Rights, with a focus on integrating inclusion and data-informed practices in higher education.
Overview
6
6
years of professional experience
Work History
Coordinator
Arizona State University
Tempe, AZ
01.2024 - Current
- Trained student workers on education, data, and equity best practices for student workers.
- Developed training materials for digital tools, day-to-day operations, emotional wellness, and effective communication.
- Managed physical space at the Polytechnic, Downtown, and West campuses, and ensured inventory was well-maintained.
- Escalated student cases to partners when students expressed intense emotions or situations that required professional support.
- Managed digital organization and data tools, including G Suite, Handshake, Slack, and Monday.
- Supervised student workers to ensure they are meeting appointments and outreach deadlines.
- Organized and cleaned appointment data for our team's semesterly and month-to-month reports.
- Trained professional staff on Excel and Java automation.
- Researched community colleges for prospective partnerships with ASU Local.
- Developed long-term plans for student employee success, and conducted monthly meetings to ensure they are approaching their goals.
- Organized in-class and on-site observations of employees, and delivered personalized feedback to student workers based on those observations.
- Created schedules for over 80 employees, and monitored on-site capacity to ensure the workplace is not over capacity.
- Consulted with other teams on how to use data-informed practices, and how to support student workers for consistent success.
- Created resource repositories for student employees and professional staff, and maintained with up-to-date information.
- Collaborated with financial aid to develop communication plans for students facing financial insecurity.
- Support student employees after emotionally intense student interactions, and developed follow-up plans.
- Designated in-class student-worker assignments are based on availability, classroom needs, and other factors.
- Maintained accurate records of project progress and resource utilization.
Student Success Coach
Arizona State University
Phoenix, AZ
01.2022 - 01.2023
- Reached out to transfer and first-year students to offer coaching services.
- Contacted community activist groups to collaborate on student assistance and collected resources for undocumented/DACA/mixed-status students.
- Conducted 1:1 meetings with students to create strategies on academic, health, or other personal goals.
- Developed personalized support plans for students based on academic needs and professional interests.
- Organized regular tabling events on campus to connect with theWest campus student community.
- Advised the team on student worker experience and recommended solutions for long-term student employee success.
- Escalated student cases to professional staff when the student expressed mental, emotional, or financial distress.
- Collaborated with faculty to support student learning and retention initiatives.
Student Success Specialist
Phoenix College
Phoenix, AZ
01.2020 - 01.2023
- Led lectures for students at the start of the class with icebreakers and an introduction to the lecture topic.
- Provided tutoring to individuals or small groups of students to improve academic performance in U.S. History, World Religions, and Comparative Government courses.
- Coordinated with faculty to document students of concern and design support plans.
- Provided one-on-one coaching to students facing academic challenges or personal issues.
- Collaborated with faculty to address student concerns and improve academic success initiatives.
- Coached Student Model UN team on public speaking, policy writing, and research practices.
- Organized college town halls in voter education, local proposition debates, and special topic summits.
- Graded homework and exams, and managed content on Canvas.
- Proctored exams and make-up sessions for students.
Education
Masters of Social Justice - Human Rights
ASU
Tempe, AZ12-2026
Bachelors of Arts - Interdisciplinary Arts & Sciences (Applied Computing)
ASU
Phoenix, AZ01.2023
Associate of Arts -
Phoenix College
Phoenix, AZ01.2020
Skills
- Data analysis
- JavaScript Automation
- G-Suite
- Project management
- Community outreach
- Student mentorship
- Effective communication
- Training development
- SafeTALK: suicide prevention training
- Community Research
- Emotional support
- Workflow management
- Task prioritization
- Updating stakeholders
- Staff management
- Professional networking
Affiliations
• Hispanic Scholarship Fund Scholar
• Phi Theta Kappa Alumni
• LUCHA Student Fellow
• Poder In Action Volunteer
• Phi Theta Kappa Alumni
• LUCHA Student Fellow
• Poder In Action Volunteer
Awards
- All-Arizona Scholar, 08/01/20
- URSA-Major Leadership Award, 08/01/21
- ASU TRAIN - STEM Scholarship, 08/01/21
Timeline
Coordinator
Arizona State University
01.2024 - Current
Student Success Coach
Arizona State University
01.2022 - 01.2023
Student Success Specialist
Phoenix College
01.2020 - 01.2023
Masters of Social Justice - Human Rights
ASU
Bachelors of Arts - Interdisciplinary Arts & Sciences (Applied Computing)
ASU
Associate of Arts -
Phoenix College