David Owens
Boynton Beach,FL
Summary
Hardworking HVAC TECHNICIAN
with proven skills in securing and managing loads and planning optimal routes. Skilled driver with stable history of consistent, safe and efficient deliveries. Team player with service-oriented mindset. Knowledgeable [Job Title] with over 8 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Experienced HVAC transportation professional with solid history delivering goods under tight schedules across [Location]. Valid florida license, clean driving history and trained in defensive driving. Highly organized in coordinating required paperwork and maintaining thorough logs. Visionary Owner/Operator with 6 years leading and growing HVAC business. Proven leader with expertise in driving company vision, directing operations, leading 4 employees and most. Successful at building strong business from ground up by devising marketing messaging to standing out from competitors, leading sales efforts and installation. Motivated HVAC Owner proficient at driving broad range of commercial trucks. Resourceful and customer-focused transportation specialist with 6 years of experience building client relations, supporting operations, managing logistics and handling distribution. Results-oriented in high-stress situations with talents in driving multiple types of trucks. Hardworking and reliable HVAC Owner with strong ability in multitasking. Offering teaching and using hired help. Highly organized, proactive and punctual with team-oriented mentality.
Overview
17
17
years of professional experience
Work History
Owner/Operator
Owens ac
Boynton Beach, FL
10.2018 - Current
- Troubleshot problems with HVAC systems to identify the root cause of the issue.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Supervised subcontractors during work task completion on job sites.
- Tested equipment following each install to determine efficiency and proper functionality.
- Readied work sites prior to installation by clearing debris and laying protective coverings.
- Conducted brazing, threading pipe and [Type] tasks to complete service calls.
Tech/Sales Representative
ARS Inc
Boca Raton, FL
04.2015 - 10.2018
- Analyzed sales performance and service feedback to drive organizational and operational changes for greater profitability.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Established and serviced [Number] accounts in assigned territory.
- Attended trade shows, conferences, and industry events to promote products and services.
- Managed orders from initial inquiry through delivery ensuring accuracy of all documentation.
- Contributed [Number]% of team revenue each quarter, directly contributing to [Type] ranking.
- Reviewed monthly sales performance data to identify areas for improvement or growth opportunities.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Identified products and services that would be best fit for customer projects.
- Developed business proposals for potential clients based on their individual requirements.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Developed and implemented sales strategies to increase market share.
- Prepared detailed sales reports outlining progress against targets.
- Collaborated with new customers to give details about company offerings.
- Listened to customer needs to identify and recommend best products and services.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Captured new [Type] account worth $[Amount] in yearly revenue.
- Analyzed customer feedback to identify areas of improvement for existing products and services.
- Assisted in the development of strategic plans for expanding business operations into new regions or countries.
- Provided technical product support for customers including installation, troubleshooting and repair services.
- Researched industry trends, competitive landscape, and customer requirements.
- Provided competitive deals for customers looking to purchase [Product] and [Product].
- Provided technical advice regarding specific product features that meet customers' needs.
- Assessed customer needs, explained complex technical information and provided information regarding useful products and promotions.
- Handled over [Number] customer issues monthly, resolving [Type] problems quickly and effectively.
- Implemented professional sales presentations to creatively communicate product quality and market comparisons.
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Negotiated and closed deals with minimal oversight.
- Pleasantly greeted customers both in-person and on phone, providing exceptional assistance and service and promoting lasting business relationships.
- Understood and followed oral and written directions.
- Delivered products to customer locations on time.
- Modified existing software systems to enhance performance and add new features.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Technical Specialist
One Hour Air Conditioning
Pompano Beach, FL
01.2007 - 03.2015
- Troubleshot and resolved problems with programs and systems.
- Provided technical assistance to clients by troubleshooting system problems.
- Performed basic troubleshooting on machines when necessary.
- Trained and guided employees on how to correctly process payments, print photos and merchandise products.
- Organized and maintained a neat work area to ensure efficient workflow.
- Displayed excellent verbal communication skills when dealing with customers.
- Maintained records of all transactions that occurred during the shift.
- Prepared special orders with a high degree of accuracy and speed.
Education
Associate of Science - HVAC
04.2010
- [Semester, Year] - Dean's List
- [Semester, Year] - Honor Roll
- [Number] GPA 4.0
- Top Ranked: [Number]%1
- Final Grade: 100
- [Subject] AP Course Bachelors degree in Engenerring
Skills
- Operational Reporting
- Mechanical Recoveries
- Personnel Management
- Operations Oversight
- Operations Management
- Strategic Planning
- Payroll Processing
- Documentation and Reporting
- Relationship Management
- Human Resource Management
- Staffing
- Finance Management
- Business Planning
- Negotiation
- Human Resources Oversight
- Hiring
Affiliations
- Golf, Tennis, learning new and exciting Career opertunities
- Outings with family
- traveling
- being challenged
- enjoying both work and non work activities
Timeline
Owner/Operator - Owens ac
10.2018 - Current
Tech/Sales Representative - ARS Inc
04.2015 - 10.2018
Technical Specialist - One Hour Air Conditioning
01.2007 - 03.2015
Palm Beach State College - Associate of Science, HVAC