Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
CustomerServiceRepresentative

David Oxford

Littleton,CO

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Society for Mining, Metallurgy & Exploration
01.2019 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Registered Representative

Transamerica
01.2017 - 12.2018
  • Shared details regarding financial products and services with clients.
  • Assessed the suitability of potential investments by analyzing clients financial circumstances and risk tolerance, ensuring appropriate recommendations were made.
  • Improved client satisfaction by providing exceptional customer service and addressing individual financial needs.
  • Interviewed clients to better understand financial positions and assets ready for investment.
  • Participated in ongoing professional development opportunities to maintain licensure and continually improve financial expertise.
  • Maintained strict compliance with industry regulations and company policies, ensuring a consistently professional approach to all aspects of the role.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.

Education

Bachelor of Science - Business Administration

Colorado Christian University
Denver, CO

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Relationship building
  • Call center experience
  • Complaint handling
  • Complaint resolution

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Languages

English

Timeline

Customer Service Representative

Society for Mining, Metallurgy & Exploration
01.2019 - Current

Registered Representative

Transamerica
01.2017 - 12.2018

Bachelor of Science - Business Administration

Colorado Christian University

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David Oxford