Summary
Overview
Work History
Education
Skills
Timeline
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David Pace

Orem,Utah

Summary

Dynamic Shop Manager at Rob Terry Cabinets with a proven track record in enhancing customer satisfaction and operational efficiency. An effective leader skilled in employee scheduling and invoicing, I consistently exceeded targets while fostering a culture of continuous improvement and safety. Committed to delivering high-quality results and mentoring teams for success.

Overview

8
8
years of professional experience

Work History

Shop Manager

Rob Terry Cabinets
03.2022 - 05.2025
  • Maintained a clean, safe environment for both customers and employees by enforcing proper safety protocols and cleanliness standards with in a actively working mill shop.
  • Delivered excellent customer and employee service by addressing and resolving inquiries and complaints.
  • Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
  • Implemented effective cost control measures to reduce overheads and maintain profitability during challenging economic times.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed inventory control, production, installation and service schedules.
  • Managed a shop of 30+ employees, Performance evaluations and daily routines to ensure that the shop is operating at its peak performance.

Lead Installer

Rob Terry Cabinets
05.2017 - 03.2022
  • Improved customer satisfaction by providing efficient and accurate installations.
  • Reduced installation errors, implementing thorough quality control measures.
  • Mentored junior installers, fostering a positive learning environment for skill development.
  • Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
  • Resolved technical issues efficiently, utilizing extensive knowledge of product specifications and performance capabilities.
  • Provided on-site supervision, ensuring proper adherence to safety regulations and protocols.
  • Exceeded company targets consistently by completing high-quality installations ahead of deadlines.
  • Installed complete systems at new residential and business construction sites.

Education

BBA - Business Management

University of Pheonix
Provo, Utah
05-2002

Skills

  • Customer service
  • Invoicing
  • Employee scheduling
  • Effective leader

Timeline

Shop Manager

Rob Terry Cabinets
03.2022 - 05.2025

Lead Installer

Rob Terry Cabinets
05.2017 - 03.2022

BBA - Business Management

University of Pheonix

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David Pace