Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level copywriter position. Ready to help team achieve company goals. Focused on leveraging writing talents to bring audience members strategically to emotional places and build brand loyalty. Creative, persuasive and articulate with remarkable work ethic and analytical approach.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Commercial Truck Driver
O.H.K. Transportation
Goshen, CA
08.2021 - Current
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Transportation Manager
Rosa Brothers Milk
Tulare, CA
10.2020 - 08.2021
Prepared and updated employees' daily work schedules and resolved delivery problems.
Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
Organized records of vehicles, schedules and completed orders.
Conducted research to address shipping errors and packaging mistakes.
Collaborated with planner to schedule and implement backhaul processes to meet third-party backhaul goals.
Communicated with customer service and sales teams to improve productivity and service ratings.
Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
Observed staff to review compliance and safety to minimize losses due to violations or damage.
Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Professional Driving Instructor
Advanced Career Institute
Visalia , CA
11.2018 - 08.2021
Evaluated student performance and documented progress and goals.
Developed curriculum to encourage student progress and advance performance level.
Offered timely commands to assist student driver in steering or braking to avoid accidents.
Reviewed process, requirements and registration information with students to facilitate driver education enrollment.
Scheduled appointments with students for driving lessons.
Participated in trainings, meetings and seminars to expand knowledge and optimize instruction.
Maintained accurate student records to meet DOT requirements.
Moved vehicle to assigned location and checked and inspected vehicle components to maximize safety.
Met needs of different students by adapting teaching materials and methods.
Worked with fellow teachers to devise and implement support plans to help students excel.
Observed students to assess abilities, interests and learning objectives for personalized lesson planning.
Organized activities to promote learning and increase student enjoyment.
Retained current and thorough knowledge of state driving laws and regulations.
Tracked student attendance and offered support to reduce absences.
Made driving test appointments for each student and communicated with DMV staff.
Supported student drivers in hands-on road training.
Administered driver education course and knowledge test to assist students with earning learner's permits.
Commercial Truck Driver
Knight Transportation
Tulare, CA
05.2018 - 10.2020
Logged daily delivery details, customer issues and mileage to maintain open communication with management and keep compliant records.
Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Communicated with other truck drivers and operators to coordinate materials handling and deliveries.
Conducted efficient cargo transfers to maintain route schedules.
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Reviewed transportation and shipping documentation and manifests to verify accuracy of inventory counts.
Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
Contacted customers to report delayed delivery times.
Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
Followed hand signals from loading crew to maneuver trucks into loading and unloading positions.
Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Finalized daily logs on schedule to update internal records and uphold DOT requirements.
Commercial Truck Driver/ Trainer
Werner Enterprises
Omaha , NE
12.2015 - 11.2017
Logged daily delivery details, customer issues and mileage to maintain open communication with management and keep compliant records.
Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Communicated with other truck drivers and operators to coordinate materials handling and deliveries.
Obtained receipts or signatures for delivered goods and collected payment for services when required
Conducted efficient cargo transfers to maintain route schedules.
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Reviewed transportation and shipping documentation and manifests to verify accuracy of inventory counts.
Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
Contacted customers to report delayed delivery times.
Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Followed hand signals from loading crew to maneuver trucks into loading and unloading positions.
Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Finalized daily logs on schedule to update internal records and uphold DOT requirements.
Conducted new hire training on multiple routes with preferred work methods and safety.
Developed and implemented training materials and course updates.
Tracked daily driver logs to comply with regulatory standards.
Scheduled mileage readings for reporting to accounting office and vendors.
Identified driver training needs to make recommendations to manager.
Assisted with scheduling of repairs, fleet levels monitoring, driver assignments and preventive maintenance.
Scheduled safety meetings and briefings with transportation supervisor.
Contributed to incident reviews and investigated field occurrences to report to supervisor.
Evaluated performance of assigned personnel and provided corrective actions of trainees during simulator training.
Coordinated all company and regulatory paperwork.
Conducted test screenings for driver candidates and tabulated results.
Maintained regulatory compliance documentation to promote safety and compliance culture.
Helped students meet course goals by establishing clear objectives for lessons, units and projects.
Retail Sales Associate
Rite Aid
Lemoore, CA
10.2013 - 12.2015
Helped customers complete purchases, locate items and join reward programs.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Maintained clean sales floor and straightened and faced merchandise.
Stocked merchandise, clearly labeling items and arranging according to size or color.
Supported efficient and timely replenishment of sales floor merchandise.
Informed customers of current store promotions to encourage additional sales purchases.
Worked with loss prevention in monitoring shopper behavior.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Worked closely with shift manager to solve problems and handle customer concerns.
Issued receipts and processed refunds, credits or exchanges.
Increased sales and customer satisfaction through personalized servicing.
Answered questions about store policies and addressed customer concerns.
Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Used POS system to process sales, returns, online orders and gift card activations.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Folded and arranged merchandise in attractive displays to drive sales.
Greeted customers and helped with product questions, selections and purchases.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Substitute Custodian
Lemoore Union Elementary School District
Lemoore, CA
08.2011 - 10.2014
Sanitized and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage cans and carpets.
Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Reported vandalism or other damage to property to supervisor.
Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
Collected, sorted and transported recyclable materials.
Kept building spaces premises clean inside and outside.
Operated compactors and balers to discard cardboard boxes and trash.
Moved furniture for cleaning and set up for special events.
Assembled basic furniture and supplies for offices and other multi-use rooms.
Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Applied insecticides and released fumigants to guard against insect and rodent infestations.
Used power scrubbing and waxing machines to scrub and polish floors.
Used hand trucks or manually lifted supplies, equipment and heavy furniture.
Used organic-based chemicals to disinfect floors, counters and furniture.
Promoted building security by locking doors and checking electrical appliances for safety hazards.
Identified repair needs and major maintenance concerns, and escalated issues to management.
Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
Education
Bachelor of Arts - Communication Specialization in Public Relations
Southern New Hampshire University
Hooksett, NH
05.2023 - Current
Associate of Arts - Communications
West Hills College - Lemoore
Lemoore, CA
07.2018 - 05.2023
Skills
Marketing communications expertise
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Timeline
Bachelor of Arts - Communication Specialization in Public Relations
Dispatcher, Clerk at @ Department of Transportation, Caltrans & Legend TransportationDispatcher, Clerk at @ Department of Transportation, Caltrans & Legend Transportation