David Parquet
Dallas,GA
Summary
Experienced management professional with over 20 years of experience in the hospitality industry. Excellent reputation for resolving problems, improving customer satisfaction and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
15
15
years of professional experience
Work History
Owner
Parquet Enterprises
06.2016 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Generated revenues yearly and effectively capitalized on industry growth.
General Manager
Fat Tuesday Cozumel/Roatan Carnival Beverages
07.2014 - 03.2020
- Monitored social media and online sources for industry trends
- Increased customer satisfaction by resolving service issues
- Developed team communications and information for department meetings
- Worked with diverse range of customers to understand needs and provide exceptional service
- Drove operational improvements which resulted in savings and improved profit margins
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Increased sales by over 10%
Entertainment Manager
Senor Frogs Las Vegas/Groupo Anderson
05.2012 - 06.2014
- Monitored social media and online sources for industry trends
- Directed training and retraining of employees to boost performance and enhance business results
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 30%
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Hired and coordinated diverse staff of 150 team members
Managing Director
Steinhoff Inc./Snorkel Park Beach
03.2010 - 05.2012
- Managed daily operations of Bar and Restaurant organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities
- Monitored sales forecasts and projected financial planning for organization to achieve revenue goals
- Supervised budgets and timelines by carefully reviewing project scope and providing support to Operations Manager
- Supervised day-to-day operations of entertainment programs
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
- Directed Entertainment Department meetings to enhance collaboration and maintain culture based on trust and group problem-solving
- Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line
- Guided client teams by proactively mentoring and developing staff in intellectual and professional development
- Formed business referral strategic partnerships with international partners
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 40%
Education
Communications/Business Administration -
Louisiana State University And A&M College
Baton Rouge, LA01.1983
Skills
- Talent Recruitment
- Policy implementation
- Payroll support
- Staff development plans
- Sales Goals
- Scheduling
- Bilingual English/Spanish
- Management
- Reservation Management
Languages
Spanish
Full Professional
Timeline
Owner
Parquet Enterprises
06.2016 - Current
General Manager
Fat Tuesday Cozumel/Roatan Carnival Beverages
07.2014 - 03.2020
Entertainment Manager
Senor Frogs Las Vegas/Groupo Anderson
05.2012 - 06.2014
Managing Director
Steinhoff Inc./Snorkel Park Beach
03.2010 - 05.2012
Communications/Business Administration -
Louisiana State University And A&M College
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