David Parra
Lodi,NJ
Summary
Proven to excel in high-pressure environments, I leveraged my expertise in customer service and Epic at Advanced Laparoscopic Associates, achieving a 98% satisfaction rate. My adeptness in telephone etiquette and patient relations significantly enhanced operational efficiency and patient experience, demonstrating my ability to drive results and foster lasting customer relationships.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Hackensack Meridian Health
08.2023 - Current
- Created charts for brand new patients and entered delicate information in a timely manner, ensuring all information is correct.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Helped patients complete necessary medical forms and documentation.
Call Center Representative
Hackensack Meridian Health
08.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring patient satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for patients.
- Enhanced patient satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to patients.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Followed up with patients about resolved issues to maintain high standards of customer service.
Brand Ambassador
American Eagle Outfitters INC
01.2019 - 04.2021
- Worked independently while understanding the necessity for communicating and coordinating work efforts with other colleagues
- Answered phones and directed customers to appropriate departments as well as giving approved advice and options for issues and problems
- Encouraged customers to sign up for the Loyalty Rewards Program in order to maximize sales
- Greeted customers as they walked in and engaged in conversations with them to form long lasting relationships
- Assisted in all departments within the store; back of house, register, sales.
Education
Bachelor of Arts -
William Paterson University of New Jersey
12.2020
High School Diploma -
Lodi High School
Lodi, NJ06.2016
Skills
- Customer Service
- Telephone Etiquette
- Appointment Scheduling
- Patient Relations
- Patient Registration
- Reminder calls
- Proficient in Epic
- Front Desk Operations
- Basic Life Support for Health Care Providers (BLS)
- CPR Certified
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Medical Receptionist
Hackensack Meridian Health
08.2023 - Current
Call Center Representative
Hackensack Meridian Health
08.2023 - Current
Brand Ambassador
American Eagle Outfitters INC
01.2019 - 04.2021
Bachelor of Arts -
William Paterson University of New Jersey
High School Diploma -
Lodi High School