David Parrish
Huntsville,AL
Summary
Adept Commercial Parts Professional with a proven track record at Advance Auto Parts, enhancing customer satisfaction and sales through expert inventory management and strong client relationships. Skilled in logistics planning and staff training, I boosted operational efficiency and market expansion. Achieved notable sales goals by leveraging technical aptitude and customer service excellence.
Overview
9
9
years of professional experience
Work History
Commercial Parts Professional
Advance Auto Parts
03.2015 - Current
- Built and maintained network of second source suppliers.
- Stayed up-to-date with relevant industry certifications and trainings to maintain a high level of expertise in the field.
- Created, built and maintained professional customer relationships.
- Devised strategies for optimizing warehouse space utilization, resulting in improved organization and efficiency.
- Developed strong relationships with vendors to ensure consistent supply of high-quality products at competitive prices.
- Achieved personal and store sales goals and service objectives.
- Collaborated with sales team to identify new business opportunities, leading to expansion into new markets.
- Provided expert advice on technical issues related to commercial parts applications, enhancing customer trust in our expertise.
- Streamlined order processing for quicker turnaround times, resulting in increased sales and repeat business.
- Increased customer satisfaction by providing timely and accurate information on product availability and specifications.
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain client loyalty.
- Collaborated across departments to resolve complex client inquiries effectively and efficiently.
- Enhanced inventory management through meticulous tracking of stock levels and efficient reordering processes.
- Understood and executed instructions furnished in written, oral or diagram form.
- Introduced innovative cost-saving measures without compromising quality or service standards.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Supervised and trained staff on product knowledge and customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Handled all customer service issues quickly to maintain high satisfaction levels.
Education
No Degree - Automotive Technology
West Georgia Technical College
Carrollton , GA07.2016
Skills
- Client Relationship Building
- Merchandising
- Delivery Scheduling
- Warranty Administration
- Technical aptitude
- Pricing Strategies
- Automotive systems understanding
- Ordering parts
- Customer Service
- Improving customer satisfaction
- Customer Relations
- POS systems operations
- Purchasing strategies
- Logistics Planning
- Staff Training
- Inventory Management
- Supply Chain Coordination
- Stock management
- Purchasing oversight
- Sales Promotion
- Returns processing
- Product Promotion
- Customer relationship development
- Complaint Handling
- Payment Processing
- Product and Service Sales
- Sales strategy development
- Customer Needs Assessment
- Inventory Coordination
Timeline
Commercial Parts Professional
Advance Auto Parts
03.2015 - Current
No Degree - Automotive Technology
West Georgia Technical College