With over 17 years of experience in the Information Technology sector, consistently delivering high-level results by seamlessly bridging the gap between business and technology. Track record includes developing creative solutions to streamline operations, harnessing technology to solve challenges, promote process improvements, and increase business efficiencies. Liaison between business stakeholders and technical teams, possessing strong technical, problem-solving, and analytical skills. Solid understanding of software development methodologies and system design principles, along with familiarity in database management and data modeling.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sr. Advisor
FedEx Corporation International and Offshore Division
07.2021 - 10.2024
Served as strategic Advisor for FedEx International and Offshore Division business domain, providing solutioning and influencing business leaders to help identify out-of-the-box opportunities, taking new ideas from concept to execution, and successfully communicating with leaders
Close collaboration with cross-functional teams
Established and implemented processes improvements related to interaction with CBP to accelerate cross border clearance
Made proactive recommendations for on-going process improvement; identified potential control weaknesses and suggests solutions to strengthen controls
Assist in the development of business cases, financial analysis, and all aspects of costing and managing project financials
Worked with change management to look across the integrated roadmaps for reasonability and areas of concerns from timing and people impact perspectives
Draft and review documentation in compliance with Company's Enterprise-wide development process, and ensured all project deliverables were in compliance
Provided reporting and compiling updates; analyzing data and developing insights to maintain continuous visibility into program progress of large-scale and complex projects.
Product Owner/Program Manager
FedEx Corporation – IT Services
07.2018 - 11.2021
Lead a software development team in a multi-faceted and challenging product development akin to a startup utilizing Agile and XP programing to build software products that delivered meaningful value to the company
Worked with product collaborators to build software based on continuous input; maintaining full control of product direction, feature prioritization, and release timing
Ran weekly software demos to showcase weekly progress
Continuously kept product and business risk low by identifying risky assumptions and gathering and analyzing qualitative and qualitative data to help inform product decisions
Worked with databases, APIs, servers, networks and various programming languages
Mentored those in less senior positions.
Sr Application Analyst
First Data Corporation
04.2016 - 07.2018
Responsible for parts of implementation of Oracle Applications 11i (11.5.10) for US, European, and Asian operations
Led small team in Chennai, India as part of offshoring project Implementation/Go-Live support & Oracle knowledge transfer
Executed setups of creating users, assigning roles and responsibilities, assigning sub-inventories, profile options, defining teams and groups, Orgs, Business units, Set of Books, defining status transition and assigning rules, defining SR status and Task statuses
Collaborated on interfaces and data conversions, data warehouse from Legacy system to Oracle 11i
Responsible for collecting business requirements for new enhancements and converted into technical design documents
Developed SQL queries and provided dataset as per user requirements
Contributed to customization in various environments: Oracle Applications (R12), Oracle Applications (11.10.2), Oracle10g, Oracle Forms, Project Accounting, PO, GL, OM, INV, AR, XML Publisher
Led User Accepted Testing, Unit Testing, Integration Testing, System Testing: sought sign off from Upper Management
Concurrent program configuration for data extraction to csv files to be loaded into the SFDC legacy data base by using UTL_FILE
Developed loader scripts from legacy system into Purchasing, Receivables and GL interface tables after validating data through a custom built Concurrent Programs
Active role in analyzing, testing and implementing interfaces
Led implementation of IBM Cognos Analytics robust reporting tool resulting in increased and efficient reporting.
Sr Tech Product Support Specialist
First Data Corporation
04.2015 - 04.2016
Provided Technical and Process support for all aspects tied to Month-end, Quarter-end, and Year-end closing activities on various Oracle 11i Modules
Oracle AME workflow customization per business requirements
Monitoring interfaces during closing period and resolving issues with minimal and/or ambiguous data
Identify and coordinate necessary patches and updates through various channels, i.e
Discern errors found in log files leveraging Unix processes
Coordinate and perform routine Oracle maintenance outages
Oracle SOA files maintenance and troubleshooting
Implemented form personalization on Event entry form
Creating, maintaining, and troubleshooting Oracle Business Intelligence (OBIEE) reports
Provide resolutions and/or workaround to both technically and non-technically internal clients
Track Support issues through to closure upon complete agreement with Customers at all times
Developed an outbound interface to send PO information via XML of all internal suppliers’ information to Billing system.
Project Manager/Sr. Business Analyst
First Data Corporation
07.2010 - 03.2015
Plan, develop, and deliver reporting packages for routine review by executive management to achieve performance objectives
Conceived, created, and coordinated intake process portal to centralize, vet, and prioritize all reporting requests; resulting in increased visibility and overall timeliness of reporting deliverables by roughly 30%
Designed, documented, and implemented new accounting development process that reduced month-end closing time by 25% expediting month-end closing of books producing labor reduction by 1 FTE
Planned, built, and managed database warehouse to facilitate reporting of and visibility to legacy records for all business units such as Tax, Finance, Audit/SOX Compliance, Procurement, Accounts Payable, and Legal increasing efficiency in record retrieval
Planned and led ERP migration project from initiation through implementation on time and within budget
Provided consultation and training to international colleagues to provide end-to-end report-building training to end-users as an SME in areas of Reporting/SQL Coding, Process Improving, Procurement and Accounting Processes
Vendor Optimization initiative project to increase company’s days payable outstanding resulting in increased cash-flow of $3.8M yearly
Estimated savings of over $2 million by planning, coordinating, and implementing seamless ordering process through online catalog strategy with the objective of streamlining operations and decreasing several FTEs
Directly managed consultants/contractors to perform specialized work on complex migration and outsourcing projects
Played key SME role in major conversion of ERP system from Ariba to Oracle R12
Coordinated with business partners to define requirements and design and implement appropriate solutions to offshore shared service operations for an estimated ~$10 million in annual savings.
Sr. Business/Data Analyst
First Data Corporation
09.2008 - 06.2010
Led small to medium-sized projects with budgets between $2-$5Million
Vetted reporting/metric requirements and designed effective data management and reporting solutions
Developed detail documentation manuals for business users
Created, maintained and managed on-line catalogs for eProcurement system
ERP/Oracle Support /Query Building/ Requirement Gathering
Provided Tier I and Tier II support for all aspects of the eProcurement application that included data staging/loading & file transfer, technical support for escalated issues
Production Supervisor ( Comm and Production) at ADNOC OFFSHORE – Upper Zakum Oil & GaS Field DivisionProduction Supervisor ( Comm and Production) at ADNOC OFFSHORE – Upper Zakum Oil & GaS Field Division