Summary
Overview
Work History
Education
Skills
Timeline
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David Patterson

Olive Branch,MS

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting the quality of products and services. Reliable team player committed to building high-performing teams.

Overview

20
20
years of professional experience

Work History

Operations Manager

Universal Collection Systems, Inc.
01.2019 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Developed and maintained relationships with external vendors and suppliers.
  • Increased profit by streamlining operations.

Assistant Operations Manager

Universal Collection Systems, Inc.
12.2014 - 12.2018
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Account Executive

Universal Collection Systems, Inc.
05.2010 - 11.2014
  • Built relationships with customers and community to promote long term business growth.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Negotiated prices, terms of sales and service agreements.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Built diverse and consistent sales portfolio.

Office Support Staff Member

Universal Collection Systems, Inc.
11.2005 - 04.2010
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Bachelor of Arts - Business Administration

University of Memphis
Memphis, TN
12-2010

Skills

  • Incidents management
  • Performance reporting
  • Production
  • Multi-unit operations management

Timeline

Operations Manager

Universal Collection Systems, Inc.
01.2019 - Current

Assistant Operations Manager

Universal Collection Systems, Inc.
12.2014 - 12.2018

Account Executive

Universal Collection Systems, Inc.
05.2010 - 11.2014

Office Support Staff Member

Universal Collection Systems, Inc.
11.2005 - 04.2010

Bachelor of Arts - Business Administration

University of Memphis

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David Patterson