Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

David E Patterson

The Villages,FL

Summary

Solution-focused and detail-oriented IT Support Specialist with comprehensive experience providing quality technical support and assistance for systems, applications, networks, and servers ensuring user satisfaction. Well-versed in implementing and managing systems, including installing, configuring, and maintaining systems hardware, software, peripherals, networks, servers, and related infrastructure. Expert in troubleshooting, diagnosing, and resolving technical issues in liaison with key stakeholders and end users. Track record of success implementing IT technologies as well as analyzing operational processes and workflows in order to identify opportunities for improvement. Competent at implementing security updates and patches to keep IT systems safe. Active Top Secret (SCI Eligibility)

Overview

16
16
years of professional experience
1
1
Certification

Work History

IT Specialist Mid

LEIDOS, INC.
09.2024 - 06.2025
  • Apply metrics to monitor performance and measure key project criteria.
  • Assisted 250 users daily for Help-Desk related and working with imaging computers and modifying Mobile devices such as phones, etc
  • Confirm and prioritize project plans and deliverables with the customer
  • Assist information engineers in coding, testing, implementation, and documentation projects.
  • Conceptualize, design, construct, test, and implement portions of business and technical Information Technology (IT) solutions through application of appropriate software development life cycle methodology.
  • Interact with the customer to gain an understanding of the business environment, technical context, and organizational strategic direction.
  • Define scope, plans, and deliverables for assigned projects.
  • Collect, identify, define, and organize detailed user and IT requirements.
  • Coordinate and collaborate with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations.
  • Confirm and prioritize project plans and deliverables with the customer.
  • Participate in business and technical IT solution implementations, upgrades, enhancement, and conversions.
  • Prepare system documentation.
  • Establish and maintain security, integrity, and business continuity controls and documents.
  • Analyze, identify and resolve business and or technical problems using appropriate tools.
  • Participate in special studies and stay current on emerging tools, techniques, and technologies.

EUCOM Service Desk Administrator – Help-Desk Support

LEIDOS, INC.
09.2022 - 09.2024
  • Assisted over 3000 users resolve their issues with computer hardware and software.
  • By responding to user inquiries, assess problems and issues with IT equipment and applications and help provide the most accessible solutions to resolve user issues.
  • Work closely with other IT department personnel and assist with tasks outside the scope of their knowledge and expertise.
  • Ask user questions to determine the full scope of the user's issue; whenever possible, they directly resolve technical issues as they arrive.
  • If they cannot resolve the issue independently or with the end-user, they escalate a request to a higher-level IT support specialist.
  • Document inquiries and provide supervisors or specialists with notes regarding the problem, steps they have taken, and their diagnosis of the user's problem.
  • Maintains detailed records of user issues with software and hardware, which helps diagnose and repair more complex cases and provide IT departments with data regarding recurring issues and problems.

NMCI Asset Manager – Logistics Support

LEIDOS, INC.
01.2021 - 01.2022
  • Oversee several assets with responsibility for inventory tracking of IT server assets across facilities providing information technology, communications, and systems support.
  • Coordinate data calls and compile IT asset reports for review and analysis by reconciliation team.
  • Manage record keeping for all expenses and reimbursement requests and reports.
  • Developed and implemented a new template adopted for contract tags, new, and replacement equipment to be utilized in facilities across the US.
  • Achieved 100% asset accountability under a project budget of $7B by coordinating physical inventories of thousands of government assets and facilities around the United States.
  • Spearheaded sustainability initiatives, incorporating eco-friendly practices into asset management.
  • Enhanced operational efficiency by implementing cutting-edge asset management software.

NMCI Asset Manager – Logistics Support

PERSPECTA, INC.
01.2019 - 01.2021
  • Provided quality technical support that involved troubleshooting, diagnosing, and resolving technical problems associated with hardware and software platforms and applications.
  • Assembled and integrated systems and products, including installing and configuring system hardware, software, and network components to meet established standards.
  • Championed the deployment of up to 25,000 computers that involved managing a 10-member team in the installation and configuration of computer systems.
  • Met service level agreements by promptly responding to technical support requests and taking ownership of cases and complaints until satisfactory resolution.
  • Maintained high level of customer satisfaction by meeting customer needs and responding to service, product, technical, and customer relations questions.
  • Mentored junior team members, fostering an environment of continuous learning and professional development.
  • Optimized asset performance with proactive maintenance and upgrade programs.

NMCI Asset Manager – Logistics Support

PERATON, INC.
01.2018 - 03.2019
  • Managed IT server assets and conducted physical inventories across operation support centers and information technology components providing communications and systems support.
  • Coordinated travel arrangements and visited numerous facilities for inventory accountability and integrity.
  • Saved several sites $10M in funds required to find equipment that were no longer working or missing by supporting sites in Florida, ensuring customers were informed and kept up-to date about asset scanning.
  • Cut over $2M in IT support costs for IT assets that would have been replaced or re-purchased by providing technical support involving troubleshooting and resolving technical issues, and closing tickets.
  • Optimized asset performance with proactive maintenance and upgrade programs.
  • Streamlined operations, optimizing the use of technology for tracking and reporting performance metrics.
  • Enhanced operational efficiency by implementing cutting-edge asset management software.

NMCI Tech Refresh Deployment Supervisor

DXC TECHNOLOGY
01.2016 - 01.2019
  • Provisioned, installed, and configured system hardware, software, and network components while managing tech-refresh, and identifying and resolving technical problems and issues associated with hardware and software platforms and applications following standard protocols.
  • Delivered exceptional technical support by expertly analyzing, resolving, and closing incidents within service level agreements and defined time windows.
  • Orchestrated the deployment and implementation of 5,000 to 25,000 computers by overseeing 10 personnel in system/product configuration and integration.
  • Reduced disruptions to customer's business by responding to customer relations problems promptly, as well as answering service, product, technical, and customer relations questions.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.

NMCI Tech Refresh Deployment Technician

APEX SYSTEMS INC.
01.2013 - 01.2016
  • Delivered sophisticated IT support in collaboration with 6 Technicians, while installing, configuring, and maintaining several networks and systems.
  • Minimized system downtimes by upgrading and coordinating tech refresh for over 200 computers monthly, ensuring computer systems were kept up to date and secure.
  • Guaranteed optimal system performance and user satisfaction by troubleshooting, analyzing, discovering, and resolving technical issues to meet established service level agreements.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.

IT Support Specialist

UNITED STATES NAVY
01.2009 - 01.2013
  • Administered, maintained, and upgraded 5 systems and servers worth $10M while providing IT support to users of IT equipment and networks, and developing and implementing IT strategies.
  • Installed, troubleshot, maintained, and upgraded workstations and associated peripherals such as printers, scanners, and backup up devices.
  • Answered IT calls.
  • Successfully created and deployed 500 WIN-XP to WIN-7 images utilizing ALTIRIS and developed 1,000+ accounts for new and departing employees using INFRA software.
  • Established and supported internet and network workstations by installing, maintaining, and upgrading client software, as well as troubleshooting and resolving software and hardware problems.
  • Contributed to the success of IT projects by providing technical review, guidance, and implementation support, as well as coordinating troubleshooting and maintenance.
  • Eliminated potential vulnerabilities by implementing security updates and patches as well as creating software-baselines and coordinating the acquisition and implementation of improvements to local and external networks.
  • Managed high levels of call flow and responded to technical support needs.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Researched and identified solutions to technical problems.
  • Created user accounts and assigned permissions.
  • Generated reports to track performance and analyze trends.
  • Tested new software and hardware prior to deployment.

Education

Some College (No Degree) - Diploma

Calhoun High School
Calhoun, GA

Skills

  • IT Support and Services
  • Issue Troubleshooting/Resolution
  • Configuration and Installation
  • System/Server Admin
  • Network Admin and Protection
  • System and Product Deployment
  • Hardware/Software Configuration
  • User Training
  • IT Security Updates and Patches
  • Customer Service/Satisfaction
  • Inventory and Logistics Support

Certification

  • CompTIA A+
  • CompTIA Security+, 06/28/26

Timeline

IT Specialist Mid

LEIDOS, INC.
09.2024 - 06.2025

EUCOM Service Desk Administrator – Help-Desk Support

LEIDOS, INC.
09.2022 - 09.2024

NMCI Asset Manager – Logistics Support

LEIDOS, INC.
01.2021 - 01.2022

NMCI Asset Manager – Logistics Support

PERSPECTA, INC.
01.2019 - 01.2021

NMCI Asset Manager – Logistics Support

PERATON, INC.
01.2018 - 03.2019

NMCI Tech Refresh Deployment Supervisor

DXC TECHNOLOGY
01.2016 - 01.2019

NMCI Tech Refresh Deployment Technician

APEX SYSTEMS INC.
01.2013 - 01.2016

IT Support Specialist

UNITED STATES NAVY
01.2009 - 01.2013

Some College (No Degree) - Diploma

Calhoun High School

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