David Paul
Universal City,TX
Summary
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.
Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits.
Overview
21
21
years of professional experience
Work History
Night Floor Manager
Kapiti Pak'N Save
04.2023 - Current
- Managed team of employees to maintain smooth-running operations of shop floor.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Supervised department recoveries to maintain organized and professional displays for customers.
- Managed store inventory and stock levels to maintain availability of products.
- Assisting with other departments to insure functionality and to help fill any gaps, ie: working in the "online" fulfilling orders or stocking and managing the liquor department.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Front End Assistant
Costco Wholesale Corp
06.2010 - 09.2022
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified customer age requirement for alcohol or tobacco purchases.
- Used suggestive selling techniques to promote add-on sales.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Maintenance Worker
Costco Wholesale Corp
06.2010 - 09.2022
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
- Identified problems during daily work inspections and addressed concerns.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Performed tasks to maintain on-site physical security, safety and efficiency.
- Collaborated with team members to assess equipment performance needs.
- Cleaned vents and replaced filters to verify proper air flow.
- Maintained compliance with internal and regulatory safety standards.
- Removed snow from sidewalks, driveways and parking areas.
- Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
- Repaired equipment and machinery, performing maintenance according to updated industry standards.
Gas Station Attendant
Costco Wholesale Corp
06.2010 - 09.2022
- Attended to gas spills and accidents promptly and according to established guidelines.
- Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
- Checked gas pumps for leaks or malfunctions and repaired faults.
- Cleaned parking areas, restrooms or equipment and removed trash.
- Answered customers' questions and addressed complaints in person and via phone.
- Activated fuel pumps to fill fuel tanks of vehicles with gasoline or diesel fuel.
- Prepared daily reports of fuel, oil and accessory sales.
- Provided customers with information about local roads or highways.
Member Service Associate
Costco Wholesale Corp
06.2010 - 09.2022
- Answered member questions about products and services.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Consulted with customers regarding needs and addressed concerns.
- Enhanced member relationships by providing excellent service during each interaction.
- Presented and explained services and products to meet member needs.
- Completed transactions for membership renewals and extensions.
- Referred unresolved customer grievances to designated departments for further investigation.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Mentored junior team members and managed employee relationships.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Associate
OfficeMax
02.2004 - 06.2010
- Answered customer questions and provided store information.
- Supported management team to facilitate task completion and meet performance goals.
- Arranged and stocked new merchandise following placement directions.
- Stocked sales floor and assisted in product movement and merchandising plans.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
- Trained new team members in cash register operation, stock procedures and customer services.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Promoted sales initiatives to support company brand.
- Leveraged janitorial equipment, rolling racks and ladders to perform merchandising and cleaning tasks.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended merchandise to customers based on needs and preferences.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
High School Diploma -
Horowhenua
1998
Skills
- POS Systems
- Customer Service
- Cash Handling
- Feedback Acceptance
- Problem Solving
- Honest and Ethical
- Detail-Oriented
- Cooperative Attitude
- Policies and Procedures
- Inventory Stocking
- Product Location
- Sweeping and Mopping
- Product Scanning
- Customer Relations
- Payment Processing
- Work Task Prioritization
- Cash Register Operations
- Staff Supervision
- Employee Training
- Customer Transactions
- Cleaning and Sanitizing
- Call Response and Transfer
- Cash Register Operation
- Loss Prevention
- Staff Mentoring
- ID Verification
- Customer Assistance
- Merchandise Restocking
- Credit and Cash Transactions
- Liquor Regulations and Compliance
- Security Monitoring
- Cash Drawer Balancing
Timeline
Night Floor Manager
Kapiti Pak'N Save
04.2023 - Current
Front End Assistant
Costco Wholesale Corp
06.2010 - 09.2022
Maintenance Worker
Costco Wholesale Corp
06.2010 - 09.2022
Gas Station Attendant
Costco Wholesale Corp
06.2010 - 09.2022
Member Service Associate
Costco Wholesale Corp
06.2010 - 09.2022
Associate
OfficeMax
02.2004 - 06.2010
High School Diploma -
Horowhenua
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