Summary
Overview
Work History
Education
Skills
Timeline
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David Pavao

Modesto,CA

Summary

Adept Field Service Technician with a proven track record at Sunstate Equipment Company, excelling in troubleshooting, repair, and customer training. Enhanced system performance and customer satisfaction through expert maintenance and tailored solutions. Skilled in hand tools proficiency and fostering team growth, significantly reducing downtime and elevating service standards.

Overview

20
20
years of professional experience

Work History

Field Service Technician

Sunstate Equipment Company
06.2018 - Current
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Operated hand tools and power equipment according to company safety procedures.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Followed safety procedures to avoid injuries in field.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.

Technician/Service Advisor/Assistant Manager

Pep Boys
07.2007 - 06.2018
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tested systems, noting issues and completing preventive maintenance.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Provided exceptional customer service, leading to an increase in repeat business and referrals.
  • Helped maintain a safe work environment by upholding company policies regarding workplace health and safety regulations.
  • Supported the service team in achieving monthly sales goals by identifying upselling opportunities and actively promoting available services to customers.
  • Performed quality checks on completed vehicles prior to delivery, ensuring high standards were met consistently.

Assistant Manager

Prime Shine Car Wash
06.2004 - 04.2006
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

Advanced Heavy Equipment Repair -

Modesto Junior College
Modesto, CA
04.2017

Skills

  • Mechanical background
  • Hand tools proficiency
  • Equipment documentation
  • Diagnostics and troubleshooting
  • Following safety practices
  • Equipment Inspection
  • Fleet maintenance

Timeline

Field Service Technician

Sunstate Equipment Company
06.2018 - Current

Technician/Service Advisor/Assistant Manager

Pep Boys
07.2007 - 06.2018

Assistant Manager

Prime Shine Car Wash
06.2004 - 04.2006

Advanced Heavy Equipment Repair -

Modesto Junior College

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David Pavao