Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

David Peck

Little Rock,AR

Summary

High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.

Overview

10
10
years of professional experience

Work History

Sales Representative

AT&T Store
Conway , AR
05.2024 - Current
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Conducted market research to identify potential customers and their needs.
  • Provided technical support for customers using the company's products or services.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Adhered to established policies and procedures when handling customer accounts.
  • Managed inventory levels by ordering sufficient stock for each account.
  • Recommended changes in products and services based on customer feedback.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.

Customer Sales Representative

AT&T Mobility Call Center
Atlanta , GA
08.2023 - 05.2024
  • Assessed customer needs to recommend appropriate products or services.
  • Collaborated with other departments such as marketing, operations, and logistics to ensure successful delivery of products or services.
  • Attended weekly team meetings to discuss upcoming projects and challenges.
  • Answered customer inquiries regarding product features, availability, and pricing.
  • Gave customers quotes based on potential sales.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • MI60 ( Team Lead)

Loyalty Care Representative

AT&T Mobility
Little Rock, Arkansas
10.2018 - 08.2023
  • Provided technical assistance to customers with the online account setup process for the loyalty program.
  • Resolved customer complaints quickly and accurately by leveraging problem solving skills.
  • Answered customer inquiries in a timely and professional manner regarding loyalty program benefits, rewards, points, and redemption options.
  • Assisted customers with questions about their loyalty accounts or programs via phone or email.
  • Collaborated with other team members to ensure excellent customer service delivery.
  • Promoted customer retention by using exceptional interpersonal skills.

Customer Service Manager

STARTEK Hot Springs
Hot Springs, Arkansas
05.2014 - 10.2018
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Developed policies and procedures related to customer service operations.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
  • Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Monitored phone calls to provide feedback and coaching.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Led team engagement to assist cross-functional departments and achieve goals.

Education

High School Diploma -

Izard Co. Cons. High School
Brockwell, AR
05-2009

Skills

  • Customer Retention
  • Territory sales
  • Sales Forecasting
  • Customer Service
  • Sales closing
  • Sales Development
  • Account Management
  • Exceeds sales goals
  • Workforce Management
  • Customer Relationship Management (CRM)
  • Team Leadership
  • Verbal and written communication

Affiliations

  • Sports ( Arkansas Razorbacks)
  • Hiking
  • Traveling
  • Sleeping

References

* Sylvia Favors        AT&T Store Manager: 972-214-7282 

* Tabitha Miles        Startek Area Manager: 501-538-8942 

* Kevin Day            AT&T Call Center Manager:  501-512-8950 

Timeline

Sales Representative

AT&T Store
05.2024 - Current

Customer Sales Representative

AT&T Mobility Call Center
08.2023 - 05.2024

Loyalty Care Representative

AT&T Mobility
10.2018 - 08.2023

Customer Service Manager

STARTEK Hot Springs
05.2014 - 10.2018

High School Diploma -

Izard Co. Cons. High School

Similar Profiles

CREATE PROFILE
David Peck