Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

David Pedroza

Sylmar,CA

Summary

Dynamic Shift Leader with a proven track record at Wild Wash Express, enhancing customer satisfaction through effective complaint resolution and team collaboration. Skilled in cash handling and staff supervision, I developed training materials that streamlined onboarding, fostering a positive work environment and improving service efficiency during peak hours.

Diligent [Desired Position] with proven track record in managing team operations and ensuring smooth workflow. Successfully led teams in meeting objectives while maintaining high standards of quality and efficiency. Demonstrated leadership and problem-solving skills in dynamic environments.

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Shift Leader

Wild Wash Express
Sylmar
06.2025 - Current
  • Resolved customer complaints promptly, enhancing overall satisfaction ratings.
  • Conducted regular staff performance evaluations to maintain high team morale and productivity.
  • Developed training materials for new hires, streamlining onboarding process.
  • Collaborated with management to optimize menu items based on seasonal trends and customer feedback.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.

Shift Leader

Salata Salad Bar
Granada Hills, CA
09.2018 - 04.2024
  • Supervised daily operations, ensuring high-quality food preparation and customer service.
  • Trained and mentored team members on menu offerings and operational standards.
  • Implemented efficient workflow processes, improving service speed during peak hours.
  • Monitored inventory levels, facilitating timely ordering to reduce waste.
  • Deep cleaned the restaurant, ensuring maintenance.

Cook Operator

Panda Express
Woodland Hills/ Pacoima/ Sylmar
12.2017 - 09.2018
  • Operated kitchen equipment and tools to prepare menu items efficiently.
  • Maintained cleanliness and organization of workstations, adhering to safety standards.
  • Assisted in food preparation, ensuring quality and presentation aligned with Panda Express standards.
  • Collaborated with team members to meet service demands during peak hours.

Education

Art/ Graphic Design

College of The Canyons
Valencia, CA

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Flexible schedule
  • Training assistance
  • Creative problem solving
  • Team collaboration and leadership
  • Conflict resolution
  • Staff supervision
  • POS system operation
  • Complaint resolution
  • Role modeling
  • Policy enforcement

Interests

I love staying active like walking, hiking, and working out

stay consistent in learning as many thing as possible such as Spanish, Vocabulary, and History

I am currently to learn a new skill, Graphic Design in the North Occupational Center

I enjoy my time by reading various classics and write calligraphic penmanship

Timeline

Shift Leader

Wild Wash Express
06.2025 - Current

Shift Leader

Salata Salad Bar
09.2018 - 04.2024

Cook Operator

Panda Express
12.2017 - 09.2018

Art/ Graphic Design

College of The Canyons
David Pedroza