David Peek
Villa Park,IL
Summary
Dynamic logistics professional with a proven track record at Hapag-Lloyd AG, excelling in supply chain coordination and customer support. Expert in optimizing processes to enhance efficiency and drive profitability. Adept at utilizing Office 365 tools and fostering effective communication, resulting in improved team productivity and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Inside Sales Representative
Inside Sales Representative
Downers Grove, IL
08.2014 - 06.2017
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Utilized data and analytics to identify target markets and understand customer needs.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Monitored industry news and trends to stay up-to-date on competitive landscape.
Senior Equipment Control Coordinator
Hapag-Lloyd AG
Downers Grove, IL
06.2005 - 06.2014
- Monitored equipment and tool inventory to consistent replenishment in alignment with demand.
- Headed efforts in identifying trends, finding errors and developing turnaround strategies for support equipment.
- Met budget targets with optimal formats, content choices and mediums to meet objectives.
- Increased organizational efficiency by multitasking to foster timely project completion.
- Trained team members effectively to maintain consistent productivity.
Operations
CP Ships
Tampa, FL
06.2004 - 06.2005
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised processes to boost long-term business success and increase profit levels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Increased profit by streamlining operations.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Education
Bachelor of Arts - Associate of Arts (AA), Business, Management,
Pasco-Hernando State College
New Port Richey, FL01.1999
Skills
- Logistics management
- Product and service sales
- Customs compliance
- International logistics
- Supply chain coordination
- Customer support
- Office 365 products (Excel, Word, PowerPoint, Access)
Timeline
Inside Sales Representative
Inside Sales Representative
08.2014 - 06.2017
Senior Equipment Control Coordinator
Hapag-Lloyd AG
06.2005 - 06.2014
Operations
CP Ships
06.2004 - 06.2005
Bachelor of Arts - Associate of Arts (AA), Business, Management,
Pasco-Hernando State College