Seasoned DSD driver with a proven track record excelling in route management optimization and delivering exceptional customer service. Recognized success in enhancing sales performance while fostering enduring customer relationships. Strong work ethic coupled with a commitment to excellence in ensuring timely deliveries while adhering to safety standards. Experienced in well organized loading and unloading of product in delivery vehicle while maintaining inventory in an orderly fashion to ensure no loss or damage to product.
Overview
26
26
years of professional experience
Work History
DSD Independent Distributor
Plantain Products Company - Chifles Chips
Orlando, FL
08.2020 - Current
Serviced 90 stores per week, which included grocery stores, warehouse clubs, and big box stores within receiving hours.
Evaluated stores' needs, created order tickets in the point-of-sale system, pulled orders from delivery van inventory, checked orders in with the receiving department, and merchandised the shelves and store displays.
Forecasted weekly product needs and loaded the delivery van accordingly with products from the main warehouse.
Utilized GPS navigation systems to plan efficient routes for deliveries.
Promoted company products to prospective new customers, gained new customer accounts, and increased revenue.
Built-in store displays and maintained proper rotation of products while maximizing sales and minimizing product shrinkage.
Demonstrated knowledge of company products and pricing, while coordinating with store management on BOGOs and sales promotions to increase sales, secure optimal product placement, and improve visibility.
Managed inventory and supplies to ensure product and materials were available when needed.
Assistant General Manager
Tijuana Flats
Orlando, FL
10.2016 - 11.2019
Lead the team by communicating, coaching, and motivating team members with "Heat Talks." Heat Talks were an open line of communication between management and staff, where nothing was off the table.
Provided guests with Tijuana Flats' amazing standard of customer service and food quality.
Focused on controlling labor, food, supply, and repair costs, building sales forecasts, scheduling, and conducting weekly inventory, and creating P&L statements.
Made sure every shift was managed properly by using the operational tools and resources needed.
Created an environment that is positive, productive, and exciting to work in.
Culinary Supervisor
Sea World
Orlando, FL
05.1999 - 09.2016
Ensured a safe environment for all team members, guests, and animals.
Developed team members by providing training, feedback, and coaching.
Understood and enforced all policies and procedures that were outlined in the team member handbook.
Maintained accurate records and complete closing paperwork daily.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Oversaw daily inventory and placed food orders to restock freezers, fridges, and pantry.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
High School Diploma -
Osceola High School
Kissimmee, FL
05-1999
Skills
Efficient and timely deliveries
Route management optimization
Exceptional customer service and account management