David Pena
Pasadena,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Catalyst Technician
Cat Spec
2023.10 - Current
- Optimized chemical reactions for increased efficiency through precise catalyst management.
- Skillfully operated specialized equipment designed for catalyst processing, demonstrating mastery of both manual and automated systems.
- Coached peers in adopting best practices regarding safe handling procedures when working with potentially hazardous substances.
- Assisted in the design of custom-made catalysts tailored to specific client needs and requirements.
- Conducted regular inspections of catalyst systems, identifying potential issues before they escalated into larger problems.
- Set up, calibrated and operated engineering equipment.
Boilmaker
Turner Industries
2022.01 - 2023.02
- Measured old structural parts or assemblies to determine dimensional requirements of replacements parts.
- Maintained compliance with all safety procedures from both client and employer.
- Tightened or replaced bolts and gaskets to repair leaks.
- Inspected equipment and structures to determine scope of work (SOW).
- Identified issues and addressed each immediately with job foreman.
Customer Service Representative
Lowe's
2021.05 - 2022.02
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered prompt service to prioritize customer needs.
Education
No Degree - Instrumentation
Diverse Trade Resources
Pasadena06.2024
High School Diploma -
Sam Rayburn High School
Pasadena, TX05.2019
Skills
- Strong Communication Skills
- Self-Motivation and Initiative
- Organizational abilities
- Continuous Improvement Mindset
- Project management experience
- Equipment Troubleshooting
- Detail-oriented approach
- Strong Work Ethic
- Customer Service
- Teamwork and Collaboration
- Flexible Schedule
- Interpersonal Skills
- Installation
Languages
Spanish
Limited Working
Timeline
Catalyst Technician
Cat Spec
2023.10 - Current
Boilmaker
Turner Industries
2022.01 - 2023.02
Customer Service Representative
Lowe's
2021.05 - 2022.02
No Degree - Instrumentation
Diverse Trade Resources
High School Diploma -
Sam Rayburn High School
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