David Pendel

My role supported the Third-Party product portfolio for Fisher Scientific, specifically related to the Commercial Sales Organization and end-user Customers.

• Daily management & triage activities related to supporting incoming inquiries via Outlook inbox.
• Strategic process improvements in an effort to save time, reduce cost and/or generate revenue & profits.
• Created, trained & executed operational procedures required for supporting/growing the Third Party product portfolio.
• Created customer facing Business Reviews and trained the sales organization for effective customer presentations.
• Generated & implemented strategic pricing, maximizing growth & profitability.
• Performed data analysis & custom reporting, focused on strategic process improvement saving time, reducing cost and generating financial results.

• $2.5 billion annual revenue contribution via support and role-model leadership to the third-party supplier category team, driving the program’s value across the supplier community.
• Leadership, strong relationship management, presentation, and negotiation skills were essential.
• Daily interaction and relationship-building with external third-party suppliers (typically at the President/VP level).
• Continuously negotiate prices, rebates, payment terms, and items for sale on Fishersci.com.
• Cross-functional collaboration (Portfolio Management, Supply Chain, Transportation, Legal, A.P., Sales, Finance, and IT).
• Generated $500K in annualized savings due to relationship and operational optimization

• Acted on behalf of the salesperson and sales managers by supporting processes, providing reporting, and resolving issues that impacted the customer experience and the sales team's productivity.
• Focused on maintaining customer loyalty, improving customer satisfaction, and sales productivity, supporting key business initiatives, and enabling the achievement of sales targets.
• Daily collaboration with Customer Service, Finance, Pricing, Regulatory, Supply Chain, and other functional areas, as well as customers, for issue resolution.
• Regularly executed process improvement initiatives, and conducted root cause/preventative action measures.
• My personal efforts exceeded $1 million in revenue attainment by reducing COVID allocation backorders.
• 100% Sales Achievement Award for 2022.
• Q1-2022 Customer Allegiance STAR Award Recipient.

• Cross-functional role with responsibility for project management and accountability of deadlines, compliance, results and reporting metrics
• Accountable for supporting the Sales Organization by increasing sales effectiveness and establishing best practices with the consistent application of processes resulting in the achievement of organizational goals
• Project managed the successful roll-out of the RSD Sales Playbook resulting in quicker response times and increased satisfaction for the Commercial Sales team in resource gathering and problem solving
• Coordinated and project managed the annual update to 80+ page divisional overview presentation essential for communicating the overall structure, products and customers for Thermo Fisher Scientific
• Actively participated in the process improvement initiative relating to customer sequestered inventory resulting in a streamlined request & approval process, improved tracking and transparency as well as increased attention to customer commitment that mitigated risk and cost to our organization

• Responsible for managing all of the cross functional activities involving the support of customer specific production/cGMP requirements
• Central point of contact for customer collaboration, the sales team, and all required functional areas within Fisher Scientific
• Presented value-prop. presentation to prospective Production customers
• Responsible for program implementation and sustainable operation of the "program" resulting in increased revenue and customer retention
• Continual focus on implementing improvements to the program through a detailed working knowledge of the Quality process which involved problem solving, the creation of unique solutions and solving logistical issues. All of these aspects were mutually balanced to meet the needs of the customer with the needs for Fisher Scientific to be able to provide financially responsible solutions

• Managed and was accountable for a $30 million transportation budget.
• Developed, mentored, coached, and evaluated direct reports.
• Coordinated inbound transportation to the Thermo Fisher distribution centers throughout the U.S. and Puerto Rico, in addition to vendor shipments directly to customers.
• Performed data analysis to identify inefficiencies and opportunities.
• Focused on transportation optimization and spend reduction.
• Engineered and implemented parcel shipments into the existing cross-dock network, yielding first-year savings of $100K.
• My team's efforts yielded savings exceeding $1 million annually

• Created and executed project/sales implementation plans for large corporate accounts.
• Maintained customer product lists, monitored pricing, processed inventory reorder points, and determined expected lead times
• Daily coordination with the Customer, Sales Organization, Industry Directors, Purchasing, Inventory Planning, and Pricing Departments
• Created and maintained monthly account metrics to measure sales and quantify performance
• Awarded the 2008 Customer Allegiance Star Award for my implementation efforts and results for St. Jude Medical

• Managed a $550,000 annual territory that exceeded sales targets and quotas.
• Successful execution of consultative sales methods.
• Proficient in territory management and customer engagement.