David Perez
Wappingers Falls,NY
Summary
Over 30 years’ experience in Helpdesk Management, Pc Support, Quality Control, Inventory Control, Loss Prevention and Human Resource. Bilingual (English/Spanish). Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
Engineer
Amazon
09.2023 - Current
- Reduced project completion time with efficient resource allocation and effective communication strategies.
- Provided input to team lead regarding areas for process and procedural improvement.
- Improved team productivity by providing technical guidance and mentoring junior engineers.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Performed preventative maintenance to keep tools and equipment functional.
Warehouse/Forklift Trainer
Hudson Valley Lighting
04.2021 - Current
- Monitored and reported trainee progress, introducing new learning tools to address individual needs..
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Trained and mentored 20 new personnel hired to fulfill various roles.
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
Warehouse/Forklift Associate
Gap Distribution Center
04.2016 - 10.2020
- Fix customer orders, before shiping them out
- Scanning shipping packages onto delivery trucks
- Drive Raymond SUT,OPT, walkie and clamper forklifts to move Merchandise
- Help train new employees on warehouse Management Systems.
Inventory Supervisor
Sams Club Warehouse
10.2016 - 06.2020
- Adjusted Cycle Count for inventory control
- Mentored junior team members on best practices in inventory management while fostering a positive work culture that promoted teamwork and collaboration among staff members.
- Supervised 8 inventory control personnel to support correct goods management and achievement of performance goals.
- Led and supervised inventory team, conducting training and setting appropriate schedules.
- Lowered instances of stockouts by closely monitoring product demand patterns and adjusting safety stock levels accordingly.
- Monitored customer return shipments and communicated damages to manufacturer.
Helpdesk off shift Support Manager
Montefiore Medical Center
08.1996 - 09.2016
- Managed 56 employees during the off shift hours.
- Created, prepared, and delivered reports to various departments.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Provided Health Care technical / software support for all hospital Employee’s, via telephone or remote control
- Provided nightly LAN/WAN infrastructure monitoring and troubleshooting at the (24/7) Network Operation Call Center
- Responsible for contacting the proper support groups when the network outages occur
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
Education
Bachelor of Arts - Computer And Information Sciences
Bronx Community College
Bronx, New York06.1994
Skills
- Operating Systems: Windows and Mac OS
- Software: MS Office Suite, Group SAP, IBM Mainframe, Warehouse Management systems, dispatching software
- Networking: TCP/IP, DNS, Cisco and Bay Networks
- Hardware: Hand Held RF Scanners and printers, Raymond SUT, OPT, Clamper, Walkies and Scissor lift
- System Troubleshooting
- Quality Control
- Quality Assurance Controls
- Control systems
- Computer Skills
- Problem-Solving
- Time Management
- Multitasking
- Problem-solving abilities
- Team building
- Organizational Skills
References
References available upon request
Timeline
Engineer
Amazon
09.2023 - Current
Warehouse/Forklift Trainer
Hudson Valley Lighting
04.2021 - Current
Inventory Supervisor
Sams Club Warehouse
10.2016 - 06.2020
Warehouse/Forklift Associate
Gap Distribution Center
04.2016 - 10.2020
Helpdesk off shift Support Manager
Montefiore Medical Center
08.1996 - 09.2016
Bachelor of Arts - Computer And Information Sciences
Bronx Community College