David Perez
Corpus Christi
Summary
Dynamic and results-driven professional with extensive experience as a Senior Field Service Technician at Kyocera. Proven ability to achieve first call completion while ensuring customer satisfaction through effective communication and timely service. Skilled in troubleshooting and maintaining equipment, consistently driving quality service and fostering strong client relationships.
Overview
31
31
years of professional experience
Work History
Elite Personal Trainer
Think Big Training
Corpus Christi
03.2020 - Current
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Provided instructions in proper form, technique, and safety when performing exercises.
- Set up equipment and weights for use by class participants.
Senior Field Service Technician
Kyocera
Corpus Christi
12.2007 - 03.2020
- Explained and recommended service options to customers and detailed costs.
- Demonstrated excellent communication skills when interacting with customers and colleagues.
- Kept records of parts and equipment used in projects to update inventory.
- Communicated with vendors, upper management, and peers.
Service Technician
Toshiba Business Solutions
Corpus Christi
08.2003 - 11.2007
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Traveled to customer locations to complete work for pre-set appointments.
- Tested repaired items to ensure functionality before returning them to customers.
Service Technician
Toshiba Business Solutions
Bayonne
03.2000 - 07.2003
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Traveled to customer locations to complete work for pre-set appointments.
- Completed scheduled appointments on time to drive quality service.
Service Technician
Reliable Office Solutions
Staten Island
11.1993 - 03.2000
- Completed scheduled appointments on time to drive quality service.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Filled out work orders, repair logs and maintenance plans to document work completed.
Education
High School Diploma -
St .Peter's Boys Highschool
Staten Island, NY06-1988
Skills
Perform service calls in territory on time to ensure customer satisfaction
Achieve first call completion as much as possible
Order needs parts and return in timely fashion to complete job
Assisted other technicians in trouble shooting
Timeline
Elite Personal Trainer
Think Big Training
03.2020 - Current
Senior Field Service Technician
Kyocera
12.2007 - 03.2020
Service Technician
Toshiba Business Solutions
08.2003 - 11.2007
Service Technician
Toshiba Business Solutions
03.2000 - 07.2003
Service Technician
Reliable Office Solutions
11.1993 - 03.2000
High School Diploma -
St .Peter's Boys Highschool