
Detail-oriented professional with extensive experience in crisis communications and operational support. Recognized for improving community engagement through timely updates and efficient communication processes, driving enhanced public awareness and inter-agency collaboration.
Achieved efficient response to emergency and non-emergency calls by accurately assessing urgency and directing resources. Enhanced inter-agency collaboration by effectively referring service requests to appropriate law enforcement agencies. Maintained accurate records of calls and responses, contributing to operational transparency. Improved public service by addressing inquiries and providing timely information. Streamlined communication processes for sheriff’s deputies through effective message management and call transfers. Ensured data accuracy by performing monthly warrant updates and validations. Enhanced operational efficiency by maintaining detailed logs and records. Delivered reliable support through effective management of TDD calls and daily system tests. Facilitated data entry and validation for warrants and stolen items, ensuring compliance with law enforcement standards. Leveraged ACJIS for efficient information retrieval and management. Provided critical updates to deputy sheriffs through vigilant monitoring of two-way radio communications. Maintained situational awareness of patrol officer locations to support operational effectiveness. Contributed to the refinement of operating procedures and internal communications.