David Gerardo Perez Jr
El Paso,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Professional with strong expertise in participant services, adept at ensuring customer satisfaction and seamless operations. Highly adaptable and reliable, excelling in team collaboration and achieving impactful outcomes. Proficient in problem-solving, communication, and managing client relationships, dedicated to delivering high-quality service in dynamic environments.
Overview
15
15
years of professional experience
Work History
Participant Services Representative
ADP
07.2024 - Current
- Maintained detailed records of client interactions, allowing for thorough follow-ups and accurate reporting.
- Acted as a liaison between participants and internal departments, coordinating efforts to address specific client needs or concerns effectively.
- Handled high call volumes efficiently, maintaining professionalism under pressure while meeting performance targets.
- Trained new hires on company policies and procedures, ensuring seamless integration into the team.
- Contributed to company growth by consistently achieving monthly performance goals and targets.
Customer Service Representative
Verizon Wireless
06.2018 - 08.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Collision Estimator
Casa Collision Center
03.2017 - 06.2018
- Inspected damaged vehicles to determine extent of structural, body and mechanical damage.
- Documented findings in a written report with photos to be used for insurance claims.
- Calculated cost estimates for repair or replacement of vehicle parts.
- Provided customer service by responding to inquiries regarding repairs and estimates.
- Maintained accurate records of all completed estimates and invoices.
Operations Associate
Charles Schwab
10.2015 - 02.2017
- Developed and implemented operational procedures to ensure efficient workflow.
- Analyzed data to identify trends in order processing times and customer complaints.
- Resolved customer inquiries quickly and effectively while maintaining a professional demeanor.
Parts Manager
Caliber Collision
03.2014 - 10.2015
- Developed and maintained positive working relationships with vendors.
- Organized and monitored inventory of parts, tools, and supplies.
- Maintained records of all orders placed, received, and shipped.
- Ensured accuracy in order processing and invoicing procedures.
Bilingual Customer Service Representative
State Farm Insurance Inc
01.2011 - 01.2014
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
- Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.
Bilingual Customer Service Teller
State Farm Bank
01.2012 - 01.2013
- Provided customers with accurate and timely information regarding their accounts.
- Processed deposits, withdrawals, loan payments, and other transactions accurately and efficiently.
- Assisted customers in resolving account issues or discrepancies.
- Maintained confidentiality of customer information according to bank regulations.
Education
Some College (No Degree) - Accounting
El Paso Community College
El Paso, TXSkills
- Attention to Detail
- Dependable and Responsible
- Critical Thinking
- Analytical and Critical Thinking
- Multitasking
- Consultative Sales
- Product Knowledge
- Data Entry
- Inbound and Outbound Calling
- Complaint Resolution
- Service Upselling
- Product Sales
- Strong interpersonal skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Participant Services Representative
ADP
07.2024 - Current
Customer Service Representative
Verizon Wireless
06.2018 - 08.2023
Collision Estimator
Casa Collision Center
03.2017 - 06.2018
Operations Associate
Charles Schwab
10.2015 - 02.2017
Parts Manager
Caliber Collision
03.2014 - 10.2015
Bilingual Customer Service Teller
State Farm Bank
01.2012 - 01.2013
Bilingual Customer Service Representative
State Farm Insurance Inc
01.2011 - 01.2014
Some College (No Degree) - Accounting
El Paso Community College
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