Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
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David Perkins

Edinburg,TX

Summary

As the Director of Restaurant Operations at LynnLee Inc., I spearheaded sustainability efforts and implemented operational enhancements resulting in waste reduction and increased profitability. My leadership style fostered a culture of excellence in service, leading to notable sales growth. Expertise in inventory management and a strong commitment to customer satisfaction. Excel in developing and evaluating staff performance for long-term organizational success. Consistently met company goals through consistent and organized practices, demonstrating dedication as a service professional. Skilled in working under pressure and adapting to new situations and challenges, always striving to enhance the organizational brand.

Overview

32
32
years of professional experience

Work History

Director of Restaurant Operations

LynnLeeinc.
11.1992 - 09.2024
  • Championed sustainability initiatives within the organization, reducing waste and promoting eco-friendly practices throughout restaurant operations.
  • Drove operational improvements by conducting regular audits of restaurant processes, identifying areas for enhancement, and implementing solutions accordingly.
  • Implemented cost control measures to optimize profitability without sacrificing quality or guest experience.
  • Implemented an employee recognition program to celebrate achievements, motivate staff, and encourage continued excellence in service delivery.
  • Improved team performance with regular training sessions, performance evaluations, and targeted coaching plans.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Established a positive work environment by fostering open communication and promoting teamwork among employees.
  • Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Provided support to fellow team members when needed, creating a cohesive work environment.
  • Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
  • Collaborated with team members to maintain smooth operations during high-volume periods.
  • Addressed customer inquiries and concerns promptly, fostering an atmosphere of exceptional service.
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Received consistently positive feedback from customers on quality of service provided, contributing to repeat business and loyalty.

Education

High School Diploma -

Edinburg High School
Edinburg, TX
05-1990

Skills

  • Brand standards
  • Manager support
  • Labor Management
  • Employee Safety
  • Profit & Loss
  • Inventory Management
  • Sales Growth
  • Staff Development
  • Performance Evaluation
  • Employee Retention
  • Labor scheduling
  • Facility Maintenance
  • Operations Improvement
  • Passion for customer satisfaction
  • Staff Management
  • Labor and food cost control
  • Purchasing and cost control
  • Multitasking Abilities
  • Team building

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Important To Me

Work-life balanceCompany Culture

Timeline

Director of Restaurant Operations

LynnLeeinc.
11.1992 - 09.2024

High School Diploma -

Edinburg High School

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David Perkins