David Perrault
Dover,NH
Summary
Friendly and analytical Call Center Representative with 3 years of experience handling technical and non-technical customer calls in large and small call center environments. Able to consistently exceed KPs by using custom and pre-defined scripts. Excellent interpersonal skills and a trained expert in conflict management. Tech-savvy, with the aptitude to ramp up on new systems and processes quickly.
Overview
3
3
years of professional experience
Work History
Call Center Representative
HealthCare Administrative Partners
Portsmouth, New Hampshire
11.2017 - 10.2020
- Maintain operational efficiency through following proper office protocols
- Respond to all inquiries and requests in a timely manner
- Contribute to high-level of customer satisfaction by constantly maintaining friendly attitude
- Screen and answer calls, emails, and correspondence with professionalism and in a timely manner
- Provide accurate information to customers
- Update database with information quickly and efficiently
- Answer and screen telephone calls, recording messages for quick reply as needed
- Resolve office-related issues according to predetermined procedures
- Perform general clerical tasks and administrative responsibilities as needed.
Front Desk Clerk
Southern New Hampshire University
Portsmouth, New Hampshire
01.2017
- Handled phone calls, digital communication
- Resolve office-related issues according to predetermined procedures
- Maintain operational efficiency through following proper office protocols
- Contribute to high-level of customer satisfaction by constantly maintaining friendly attitude
- Record all messages and deliver in a timely fashion
- Screen and answer calls, emails, and correspondence with professionalism and in a timely manner
- Update database with information quickly and efficiently
- Answer and screen telephone calls, recording messages for quick reply as needed.
Driver
Frank's Taxi
Somersworth, New Hampshire
06.2015
- Communicate customer complaints, requests and feedback to Supervisor
- Perform safety and maintenance checks of vehicles
- Maintain strong safety record with 0 accidents since starting
- Update database with new customer information
- Troubleshoot and fix equipment as needed.
Sub-Contractor
Seacoast Media Group
Portsmouth, New Hampshire
06.2012
- Inspect equipment regularly to ensure proper working conditions
- Adhere to all safety policies and maintain a safety record with no accidents
- Inspect equipment regularly to ensure proper working conditions.
Groundskeeper and Maintenance
Grand Campus Living
Durham, New Hampshire
10.2010
- Order parts as needed
- Make recommendations to improve maintenance operations
- Clean shop and ensure all maintenance tools are in proper working condition
- Support the overall business's goals by ensuring proper use of all equipment
- Perform routine jobs, including changing light bulbs and installing new appliances
- Respond to maintenance requests quickly and efficiently
- Install new equipment according to proper guidelines
- Assemble, disassemble, and fix facility equipment
- Recommend new equipment and/or procedures to direct supervisor.
Education
Business Management -
McIntosh College
Dover, NH12.2004
General -
Somersworth High School
Somersworth, New Hampshire06.1982
Skills
- Customer service
- Microsoft office
- Excel
- Scheduling
- Call center CSR
- Customer support
- Documentation and reporting
- Logging call information
- Performance improvement
- Gathering information
- Client communication
Languages
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Call Center Representative
HealthCare Administrative Partners
11.2017 - 10.2020
Front Desk Clerk
Southern New Hampshire University
01.2017
Driver
Frank's Taxi
06.2015
Sub-Contractor
Seacoast Media Group
06.2012
Groundskeeper and Maintenance
Grand Campus Living
10.2010
Business Management -
McIntosh College
General -
Somersworth High School
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