David Perry
Summary
Accomplished General Manager of Operations at Levy Restaurants At Wrigley Field, adept in enhancing customer satisfaction and streamlining operations. Skilled in liquor, beer, and wine knowledge, and renowned for exceptional customer service expertise. Proven track record in team leadership, effective communication, and implementing continuous improvement initiatives, significantly boosting operational efficiency.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Bartender /Day Stocker
FLIK Hospitality At Kirkland & Ellis
2021.11 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Bartender
Levy Restaurants At Wrigley Field
2012.03 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
General Manager of Operations
Levy Restaurants At Wrigley Field
2017.01 - 2020.03
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Customer Service Manager
American Airlines
1978.12 - 2016.04
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Education
High School Diploma -
Hoffman Estates High School
1100 W Higgins Rd Hoffman Estates IL 6016906.1978
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Patience and Tolerance
- Clear and effective communication
- Customer service expertise
Certification
Bassett Certified
Serve Safe Food Handler Certified
Timeline
Bartender /Day Stocker
FLIK Hospitality At Kirkland & Ellis
2021.11 - Current
General Manager of Operations
Levy Restaurants At Wrigley Field
2017.01 - 2020.03
Bartender
Levy Restaurants At Wrigley Field
2012.03 - Current
Customer Service Manager
American Airlines
1978.12 - 2016.04
High School Diploma -
Hoffman Estates High School
Bassett Certified
Serve Safe Food Handler Certified
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