Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

David Perry

Summary

Accomplished General Manager of Operations at Levy Restaurants At Wrigley Field, adept in enhancing customer satisfaction and streamlining operations. Skilled in liquor, beer, and wine knowledge, and renowned for exceptional customer service expertise. Proven track record in team leadership, effective communication, and implementing continuous improvement initiatives, significantly boosting operational efficiency.

Overview

46
46
years of professional experience
1
1
Certification

Work History

Bartender /Day Stocker

FLIK Hospitality At Kirkland & Ellis
11.2021 - Current
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

Bartender

Levy Restaurants At Wrigley Field
03.2012 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

General Manager of Operations

Levy Restaurants At Wrigley Field
01.2017 - 03.2020
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.

Customer Service Manager

American Airlines
12.1978 - 04.2016
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.

Education

High School Diploma -

Hoffman Estates High School
1100 W Higgins Rd Hoffman Estates IL 60169
06.1978

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Patience and Tolerance
  • Clear and effective communication
  • Customer service expertise

Certification

Bassett Certified

Serve Safe Food Handler Certified

Timeline

Bartender /Day Stocker

FLIK Hospitality At Kirkland & Ellis
11.2021 - Current

General Manager of Operations

Levy Restaurants At Wrigley Field
01.2017 - 03.2020

Bartender

Levy Restaurants At Wrigley Field
03.2012 - Current

Customer Service Manager

American Airlines
12.1978 - 04.2016

High School Diploma -

Hoffman Estates High School

Similar Profiles

CREATE PROFILE
David Perry