David Peterson
Amesbury,MA
Overview
19
19
years of professional experience
Work History
Administrator in Training
Willow Brook Rehab and Healthcare Center
Wilmington, MA
10.2023 - Current
- Assisting the administrator and department heads in various ways to ensure resident rights, safety, and federal compliance.
- I acted as the scheduler for nurses and CNAs for 8 months.
- Hiring staff for various department.
- Conducting a variety of education and audits to ensure compliance with state and federal regulations, and facility improvement.
- Attending various meetings, including Medicaid, Medicare, Risk, QAPI, etc.
- Attending daily calls regarding the census, staffing levels, and reporting of admissions and discharges.
- Reporting weekly Covid-19 status of health care providers, residents, and infection control preventionists.
- Serving as an on-call manager when needed.
Administrator in Training
Adviniacare Newburyport
Newburyport, MA
06.2023 - 10.2023
- Assisted the administrator and department heads in various ways to ensure resident rights, safety, and state and federal compliance.
- Served as an on-call manager when needed.
- Reported weekly Covid-19 status for health care providers and residents, along with infection control preventionists.
- Acted as the maintenance director while the position was open for 45 days.
- Attended daily calls regarding the census, staffing levels, and reporting of admissions and discharges.
- Navigated the state survey and worked with the team to create and implement a plan of correction.
- Support the dietary department when needed.
- Shadowed social services in PASSAR compliance.
Support Service Coordinator
Lakeview House Skilled Nursing And Residential Care Facility
Haverhill, MA
11.2021 - 06.2023
- Developed, monitoring, and implementing work support service plans for residents, setting goals, and reassessing quarterly and annually.
- Developed linkages with available community agencies, which provide recreational, religious, vocational programs, and general programs.
- Transported residents to medical appointments and attending appointments with when needed, communicating diagnoses to patients assuring they understand and setting future appointments
- Assisted in procuring groceries and other goods for residents who are unable to obtain them from the community themselves, sometimes with the residents, or without, depending on their needs.
- Acted as a liaison for residents with community agencies and programs
Front End Manager
Total Wine & More
Danvers, MA
05.2020 - 11.2021
- Delegated tasks to employees based on shift requirements and individual strengths, while prioritizing customer satisfaction at all times.
- Installed, maintained and updated point of sale terminals to ensure equipment is up to date and functional
- Managed opening and closing procedures by reconciling sales records and cash transactions
- Resolved customer problems by investigating issues, answering questions, and building rapport in a calm, polite manner
- Consistent multitasking in a high volume store to ensure a positive customer experience while maintaining store operational tasks
- Maintained store records in accordance to corporate and legal requirements, including financial documents, training documents, liquor license and employee TIPS certifications to ensure all workers are legally allowed to sell liquor in the state.
- Ordered office and retail supplies through multiple channels, and running off-site to obtain unique items, to ensure consistent supplies for customers and employees.
- Coached team members on customer service skills and in methods to increase sales on the front end
- Monitored, researched and roleplayed scenarios of front end transactions to ensure accuracy and best practices are met by team members
Retail Sales Manager
AT&T
Plaistow, NH
06.2017 - 05.2020
- Hired, coached, and trained employees in effective sales techniques, customer service skills, and use of company point of sale software
- Tracked store metrics and assigned focus with my team to meet and exceed company goals
- Scheduled team to ensure sufficient coverage based on customer traffic trends
- Inventory management to include ordering and receiving with regular counts to uncover discrepancies
- Maintained company floor plan compliance and a clean, professional environment for customer comfort and satisfaction
- Handled customer escalations with professionalism by always keeping customer satisfaction and company policy at the forefront of interactions
Assistant Sales Manager
AT&T
Epping, NH
07.2015 - 06.2017
- Supported manager in delegation of tasks for the team, including coaching retail sales associates to meet their personal goals and contribute to store goals
- Contacted local businesses to promote AT&T services and costs to increase store revenue
Retail Sales Associate
AT&T
Exeter, NH
08.2013 - 07.2015
- Processed upgrades and new lines of service for customers and pursued additional sales opportunities
- Developed trust and rapport with customers to promote retention and customer loyalty
- Assisted customers in making informed decisions on purchases by utilizing open-ended questions and applying product knowledge
- Provided technical assistance to customers
Photo Specialist
Walgreens
Keene, New Hampshire
08.2010 - 08.2013
- Processed photos and negatives for customers
- Maintained printers and photo processing equipment to ensure consistent functionality
- Assisted customers with digital design projects
Shift Manager
Loaf And Ladle
Exeter, NH
08.2005 - 08.2010
- Cross-trained new employees in each store role to maximize operational knowledge and efficiency during peak hours
- Completed thorough opening, closing, and shift change functions including high volume sales with cash, credit and gift card transactions, and balancing cash draw at end of shift
- Governed daily schedule including breaks and coverage for shifts
Provided excellent customer service and dealt with customer issues with professionalism - Ensured cleanliness of the restaurant to be compliant with Servsafe industry standards
Education
Bachelor of Science - Health Science; Concentration - Public Health
Keene State College
Keene, NH06.2013
High School Diploma -
Great Bay Elearning Charter School
Exeter, NH06.2008
Timeline
Administrator in Training
Willow Brook Rehab and Healthcare Center
10.2023 - Current
Administrator in Training
Adviniacare Newburyport
06.2023 - 10.2023
Support Service Coordinator
Lakeview House Skilled Nursing And Residential Care Facility
11.2021 - 06.2023
Front End Manager
Total Wine & More
05.2020 - 11.2021
Retail Sales Manager
AT&T
06.2017 - 05.2020
Assistant Sales Manager
AT&T
07.2015 - 06.2017
Retail Sales Associate
AT&T
08.2013 - 07.2015
Photo Specialist
Walgreens
08.2010 - 08.2013
Shift Manager
Loaf And Ladle
08.2005 - 08.2010
Bachelor of Science - Health Science; Concentration - Public Health
Keene State College
High School Diploma -
Great Bay Elearning Charter School
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