David Peterson
Gardner
Summary
Dynamic General Manager with a proven track record, with 15 plus years in management, excelling in operations management and team leadership. Spearheaded strategic initiatives that boosted profitability and enhanced customer satisfaction. Skilled in P&L management and relationship building, fostering a high-performing team dedicated to exceeding sales targets and operational excellence. Proven track record of hiring and training a sales force focusing on hitting and maintaining strict sales goals while exceeding customer satisfaction.
Overview
4
4
years of professional experience
Work History
General Manager
Go Carwash
09.2021 - Current
- Oversaw daily operations to ensure service excellence and customer satisfaction.
- Developed and implemented strategic initiatives to enhance operational efficiency.
- Managed staff recruitment, training, and performance evaluations to build a high-performing team.
- Analyzed financial reports to identify cost-saving opportunities and drive profitability.
- Conducted regular audits of processes to identify areas for improvement and optimize workflows.
- Led marketing efforts to increase brand awareness and drive customer engagement initiatives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Education
No Degree - Business Administration
Johnson County Community College
Overland Park, KSHigh School Diploma - General Studies
Shawnee Mission East
Prairie Village, KS05.1993
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Relationship building
- Inventory control
- Goal setting
- Employee scheduling
- Staff development
- P&L management
- Labor cost controls
- Purchasing
- Sales expertise
- Sales analysis
- Sales team development
Timeline
General Manager
Go Carwash
09.2021 - Current
No Degree - Business Administration
Johnson County Community College
High School Diploma - General Studies
Shawnee Mission East