David Philbrick
Inverness
Summary
Dedicated appliance repair professional with a solid background in diagnostic troubleshooting and customer communication. Experienced in managing repair estimations, coordinating service orders, and enhancing operational efficiency to ensure customer satisfaction.
Overview
29
29
years of professional experience
Work History
Verified Repair Specialist
Transformco Sears
Inverness
12.2024 - Current
- Conducted video calls with customers to prescreen for preordering parts to ensure timely installation by technician on scheduled repair date.
- Prescreen service orders to order parts to customer home before tech arrives for scheduled repair
- Granted repair approvals or initiated product replacements to streamline customer service response.
- Assessed cost-effectiveness of repair estimates to guide decision-making.
- Collaborated with home warranty companies to provide repair estimates for approval, facilitating efficient processing.
- Reviewed repair estimates submitted by in-home technicians.
Service Parts Research Assistant
Asurion
Inverness
06.2023 - 12.2024
- Researched backordered parts for major appliances, TVs, exercise equipment, and lawn and garden equipment, confirmed correct parts needed, and located them inside and outside the portal to expedite delivery to servicer or customer.
- Conducted literature reviews to support ongoing research projects and initiatives.
- Assisted in data collection and analysis for various product studies.
- Collaborated with team members to design research methodologies and protocols.
Major Appliance Technician Assistant Specialist
Asurion
Anchorage
02.2021 - 06.2023
- Assisted appliance technicians in the field with technical support and part location, researched backordered parts, and prescreened customer inquiries.
- Diagnosed appliance issues using advanced troubleshooting techniques and tools.
- Performed repairs on various household appliances adhering to safety standards.
- Assisted customers in understanding appliance functions and maintenance practices.
In Home Appliance Repair
Reliable Appliance
Anchorage
01.2019 - 02.2021
- Diagnosed and repaired appliances, restoring optimal functionality for clients.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
In Home Appliance Repair
Allen & Petersen Appliance and Kitchen Center
Anchorage
10.2013 - 01.2019
- Diagnosed and repaired household appliances, ensuring customer satisfaction with timely and effective service.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
In Home Appliance Repair
Harolds Appliance
Anchorage
11.2011 - 10.2013
- Diagnosed and repaired major household appliances, ensuring optimal functionality and customer satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
In Home Appliance Repair
Best Buy
Anchorage
08.2005 - 11.2011
- Provided in-home repair services for household appliances and televisions, ensuring optimal functionality for clients.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
In Home Appliance Repair
Harolds Appliance
Anchorage
08.2004 - 08.2005
- Diagnosed appliance issues and performed repairs to restore functionality.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
In Home Appliance Repair
Sears
Anchorage
08.1997 - 04.2004
- Diagnosed and repaired major household appliances, lawn and garden equipment, and exercise equipment at customer locations, which improved customer satisfaction and appliance functionality.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Wheeling park graduate - Basic Studies
Wheeling Park High School
Wheeling, WV01-1985
Skills
- Diagnose and repair household appliances
- Washers
- Dryers
- Dishwashers
- Microwaves
- Gas stoves
- Electric stoves
- Refrigerators
- Trash compactors
- Garbage disposals
- TVs
- Lawn and garden equipment
- Exercise equipment
- Repair estimation
- Cost evaluation
- Customer communication
- Parts ordering
- Diagnostic troubleshooting
- Service order management
- Technical support provision
- Time management
- Customer relationship building
- Problem solving
- Attention to detail
- Product replacement approval
- Effective communication
- Adaptability to technology
- Team collaboration
- Preventative maintenance
- Electrical repairs
- Diagnostic testing
- Hand tool proficiency
- Power tool operation
- Appliance repair
- Customer service
- Technical diagnosis
- Service call coordination
- Field service experience
References
- Larry Armstrong, Automotive Painter, 907-529-5235
- Wayne Spencer, Project Manager, Alaska Sales & Service, 907-344-6823
- Kyle Mirka, Part Owner of Allen & Petersen Appliance and Reliable Appliance Repair, 907-276-0111, kmirka@aphome.com
Timeline
Verified Repair Specialist
Transformco Sears
12.2024 - Current
Service Parts Research Assistant
Asurion
06.2023 - 12.2024
Major Appliance Technician Assistant Specialist
Asurion
02.2021 - 06.2023
In Home Appliance Repair
Reliable Appliance
01.2019 - 02.2021
In Home Appliance Repair
Allen & Petersen Appliance and Kitchen Center
10.2013 - 01.2019
In Home Appliance Repair
Harolds Appliance
11.2011 - 10.2013
In Home Appliance Repair
Best Buy
08.2005 - 11.2011
In Home Appliance Repair
Harolds Appliance
08.2004 - 08.2005
In Home Appliance Repair
Sears
08.1997 - 04.2004
Wheeling park graduate - Basic Studies
Wheeling Park High School