David Phillips
Orlando,FL
Summary
Dynamic and results-oriented professional with extensive experience in retail and customer service, notably at Universal Studios. Excelled in enhancing store layouts and inventory management, significantly improving customer satisfaction. Demonstrated leadership as a Night Shift Supervisor at Wawa, fostering team cohesion and efficient operations. Skilled in stock rotation and possesses strong interpersonal abilities, ensuring top-notch store maintenance and support.
Overview
16
16
years of professional experience
Work History
Merchandiser /Merchandise Stocker
Universal Studios
02.2018 - Current
- Making sure that the store floor or the carts are clean and organized property to show case everything that we have currently in stock
- Putting the shipment away when in comes in and scanning it as well to make sure that we got all the items that were ordered for the shipment and that there were no discrepancies.
- Acknowledging the guest when they enter the store or come to the carts and help them out with recommendations.
- Greeted customers and directed to requested products.
- Kept work areas neat, clean and free from debris.
Quick Food Service /Retail Merchandiser
Walt Disney World
04.2017 - 04.2018
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Making sure that the food station I am on is always in code and not going out.
- Helping out other team members when they need it.
Night Shift Supervisor
Wawa
03.2014 - 03.2017
- Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
- Observed each team member to carry out duties and provided constructive criticism.
- Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
Sandwich Artist
Subway
03.2009 - 03.2014
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Helped out management with running the store when they are not there and not able to come in at all.
- Opened and closed the store making sure that everything is clean and ready to go for the next crew that is coming in.
Education
Website Designer Diploma - Website Designer
Florida Career College
West Palm Beach, FL01-2008
Skills
- Reliable and punctual
- Friendly and outgoing
- Stock rotation
- Pricing and shelf labeling
- Active listener
- Store maintenance
- Markdown procedures
- In-store support
Timeline
Merchandiser /Merchandise Stocker
Universal Studios
02.2018 - Current
Quick Food Service /Retail Merchandiser
Walt Disney World
04.2017 - 04.2018
Night Shift Supervisor
Wawa
03.2014 - 03.2017
Sandwich Artist
Subway
03.2009 - 03.2014
Website Designer Diploma - Website Designer
Florida Career College
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