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David Phillips
Greenfield,Massachusetts
Summary
Accomplished professional with a proven track record at Baystate Franklin Medical Center, excelling in customer service and goal-oriented strategies. Expert in client relationship building and complaint handling, significantly enhancing team productivity and customer satisfaction. Skilled in safety compliance and task prioritization, fostering a positive and efficient work environment.
Overview
54
54
years of professional experience
Work History
Enviromental Service
Baystate Franklin Medical Center
10.2020 - Current
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Removed safety hazards, soiled items, and trash from customer areas.
Support Staff
BHN Detox
09.2016 - 05.2020
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Communicated with clients on behalf of staff to relay messages and information.
- Enhanced customer satisfaction by providing efficient and timely support to clients.
- Attended training sessions to stay updated on procedures and services.
- Handled confidential information with discretion and ensured its secure storage according to company policies.
- Resolved customer complaints with diplomatic and courteous communication.
Owner
Harold's Rug and Mop Service
06.1971 - 01.2015
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Education
High School Diploma -
Greenfield High School
Greenfield, MASkills
- Customer service
- Goal-oriented mindset
- Client relationship building
- Complaint handling
- Safety compliance
- Task prioritization
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
401k matchPaid sick leaveFlexible work hoursHealthcare benefitsCompany CulturePersonal development programsTimeline
Enviromental Service
Baystate Franklin Medical Center
10.2020 - Current
Support Staff
BHN Detox
09.2016 - 05.2020
Owner
Harold's Rug and Mop Service
06.1971 - 01.2015
High School Diploma -
Greenfield High School
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