Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Pierre

Stone Mountain,GA

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Diligent Customer service with background in customer service and cashiering. Proven ability to handle transactions accurately and efficiently while maintaining positive customer experience. Demonstrated excellent communication and problem-solving skills in fast-paced environments. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

3
3
years of professional experience

Work History

Customer Service Cashier

Kroger
09.2023 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Assisted in training new hires, sharing best practices for exceptional customer service delivery.
  • Help customers where they need to go and where they need to be.
  • Sought ways to improve processes and services provided.

Cashier

Publix
09.2021 - 06.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at theend of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Associate of Arts - Computer And Tech

Devry University
Online

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Customer Complaint Resolution
  • Guest Services
  • Customer Focus
  • Customer inquiries
  • POS System Operation
  • Honest and Dependable
  • Team Collaboration
  • Active Listening
  • Customer Relationship Management (CRM)
  • Customer Assistance
  • Customer Relations
  • Issue Resolution
  • Team Leadership
  • Data Entry
  • Data Management
  • Computer Operations Management
  • Time Management
  • Multitasking and Organization
  • Hardware and software installation
  • Technical Support
  • Desktop and laptop installations
  • Computer Troubleshooting
  • Installation and Repair
  • Attention to Detail
  • Software Installation
  • System Upgrades
  • Hardware Installation

Timeline

Customer Service Cashier

Kroger
09.2023 - Current

Cashier

Publix
09.2021 - 06.2023

Associate of Arts - Computer And Tech

Devry University
David Pierre