David Pinnix
Blacklick,OH
Summary
Flexible hard worker ready to learn and contribute to team success.
Overview
38
38
years of professional experience
Work History
Engineer III Cslt-Quality Assurance
Verizon Wireless
Hilliard, Ohio
08.2025 - Current
- Conducted tests on equipment to ensure optimal performance and reliability.
- Collaborated with team members to document system processes and procedures.
- Maintained accurate records of equipment inventory and usage records.
- Participated in all required training sessions on safety protocols and operational procedures.
- Participated in team meetings to discuss project progress updates.
- Provided support during the installation, maintenance, repair, and calibration of equipment.
- Assisted in troubleshooting issues related to product design or manufacturing processes.
- Performed testing to determine proof of concept and optimization.
- Performed network testing to support new pricing initiatives for phones, tablets, laptops and multiple fixed wireless devices.
Senior Analyst Revenue Assurance
Verizon Wireless
Hilliard, OH
10.2000 - 08.2025
- Conducted tests on equipment to ensure optimal performance and reliability.
- Collaborated with team members to document system processes and procedures.
- Maintained accurate records of equipment inventory and usage records.
- Participated in training sessions on safety protocols and operational procedures.
- Participated in team meetings to discuss project progress updates.
- Provided support during the installation, maintenance, repair, and calibration of equipment.
- Assisted in troubleshooting issues related to product design or manufacturing processes.
- Performed proof of concept testing to determine functionality and optimization.
- Performed network testing to support new pricing initiatives.
Administrator Production Control
GTE Wireless/Verizon Wireless
Atlanta, GA
05.1998 - 10.2000
- Ensured all data records had been received and processed prior to each billing cycle.
- Assisted Bill Review team with questions regarding toll and airtime rating during the bill review process.
- Corrected issues found during the bill review process and coordinated a new bill run with billing vendor EDS.
- Researched, corrected and reprocessed records that erred during the rating process.
Application Support Analyst
Vanguard Wireless
Greensboro, NC
09.1997 - 05.1998
- Provided technical support for application users across multiple platforms.
- Collaborated with development teams to troubleshoot multiple front end applications
- Provided assistance to Billing Systems Analyst with regards to bill review and data retrieval processes.
Billing Systems Analyst
Vanguard Wireless
Greensboro, NC
06.1995 - 09.1997
- Analyzed market requests for new pricing launches and entered them into the billing system via online an on line application and SQL
- Maintained tables used to support rating for internal (home) and external (roaming) customers via an online application and SQL.
- Assisted the bill review team with researching and correcting toll and airtime issues found during the bill review process.
- Assisted Customer Care and market personnel with billing research requests.
Roaming Coordinator
Vanguard Wireless
Greensboro, North Carolina
06.1994 - 06.1995
- Worked with Vanguard network and other wireless carriers to troubleshoot and resolve issues encountered by our respective customers during the roaming process.
- Made corrections as needed to routing tables in Nortel and Astronet switches to facilitate home and external roaming.
- Served as liason between Vanguard Wireless and its roaming partners with regards to number range assignments, routing and industry announcements.
- Assisted Care and Billing Systems Analyst with research and coverage inquiries.
Customer Service Representative
Vanguard Wireless
Greensboro, North Carolina
03.1992 - 06.1994
- Validated then assisted customers with inquiries regarding price plans, coverage and invoices.
- Resolved customer complaints through effective research and analysis.
- Made changes for the customer as needed in the billing system application.
- Submitted roaming and billing tickets as required.
- Documented all account changes and customer interactions in the remarks system.
Customer Service Representative
Levolor
Greensboro, North Carolina
07.1990 - 03.1992
- Placed custom blind orders for national accounts like Home Depot and Sears.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained up-to-date knowledge of industry trends and product offerings.
- Documented customer interactions in the database for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager
Great Mistakes
Greensboro, North Carolina
08.1989 - 07.1990
- Responsible for the opening of a store completing customer purchases and reconciling multiple shift payment drops.
- Processed new inventory and ensured it was displayed effectively.
- Maintained a clean and orderly store at all times.
Retail Sales Associate
Miller, Hamilton and Company
Chapel Hill, NC
04.1988 - 08.1989
- Assisted customers with questions regarding antique inventory.
- Maintained a clean and organized store front.
- Processed transactions accurately at the cash register.
- Made bank deposit each morning.
- Assisted in tasks needed to ready antique inventory for display.
- Assisted with customer delivery of antique inventory as needed.
Teacher's After School Aid/Summer Camp Counselor
Chapel Hill-Carrboro City Schools
Chapel Hill, North Carolina
02.1988 - 08.1989
- Developed lesson plans aligned with curriculum standards and student needs.
- Facilitated engaging classroom activities to promote student learning and participation.
- Implemented classroom management strategies to maintain a positive learning environment.
- Responsible for the care of ten children aged seven through ten.
Education
Some College (No Degree) - History/Political Science
University of North Carolina At Chapel Hill
Chapel Hill, NCSkills
- Equipment testing
- Network testing
- Process documentation
- Data analysis
- Billing Systems
Timeline
Engineer III Cslt-Quality Assurance
Verizon Wireless
08.2025 - Current
Senior Analyst Revenue Assurance
Verizon Wireless
10.2000 - 08.2025
Administrator Production Control
GTE Wireless/Verizon Wireless
05.1998 - 10.2000
Application Support Analyst
Vanguard Wireless
09.1997 - 05.1998
Billing Systems Analyst
Vanguard Wireless
06.1995 - 09.1997
Roaming Coordinator
Vanguard Wireless
06.1994 - 06.1995
Customer Service Representative
Vanguard Wireless
03.1992 - 06.1994
Customer Service Representative
Levolor
07.1990 - 03.1992
Assistant Manager
Great Mistakes
08.1989 - 07.1990
Retail Sales Associate
Miller, Hamilton and Company
04.1988 - 08.1989
Teacher's After School Aid/Summer Camp Counselor
Chapel Hill-Carrboro City Schools
02.1988 - 08.1989
Some College (No Degree) - History/Political Science
University of North Carolina At Chapel Hill