David Plentl
Culver City,CA
Summary
Teamwork Communication Problem-solving Resourceful with strong multitasking and communication skills. Filing, and document management experience. Highly organized Customer Service Representative with 30+ years in a fast pace environment. Skilled in resolving customer complaints, improving customer satisfaction, trip planning and processing arrivals and departures.
Overview
23
23
years of professional experience
Work History
Front Desk Night Auditor
Beverly Hills Plaza Hotel and Spa
Los Angeles, CA
08.2023 - Current
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Resolved guest complaints promptly and professionally with a focus on customer satisfaction.
- Monitored security camera footage in order to ensure safety of guests and staff members alike.
- Processed check-ins and check-outs of guests accurately in the hotel's computer system.
- Balanced daily revenue and prepared end-of-shift reports for management review.
- Utilized problem solving skills when confronted with difficult situations involving customers or personnel.
- Managed wakeup calls for departing guests according to their requested times.
- Assisted in maintaining the cleanliness of the front desk area and lobby throughout shift.
Night Auditor/Accounting
Days Inn Santa Monica
Santa Monica, CA
09.2011 - 03.2023
- Reviewed and monitored billing activities to ensure accuracy and timeliness
- Excellent communication and organizational skills
- Implemented process improvements to streamline customer service tasks and improve efficiency
- Collaborated with marketing and product teams to develop effective strategies and campaigns to drive customer engagement and sales
- Developed and maintained positive relationships with customers, vendors and colleagues
- Accounts reconciliation between Food and Beverage departments and the front desk
- Facilitated communication between mid-shifts and the next day's morning shifts.
Sales Associate
Sprouts Farmers Market
Torrance
06.2008 - 11.2011
- Skilled in providing excellent customer service and resolving customer inquiries
- Developed strong product knowledge, enabling customers to make informed decisions
- Utilized up-selling techniques to maximize revenue.
Call
Center Sales
Torrance, CA
04.2007 - 05.2008
- Successfully handled over 200 customer inquiries daily in a fast-paced call center environment
- Gained a comprehensive understanding of customer service and technical support principles
- Utilized customer service software to handle customer inquiries and manage customer data.
Assistant Manager
Spencer's Gifts
Houston, TX
06.2001 - 04.2002
- Resolved customer inquiries and complaints in a timely and professional manner
- Collaborated with store manager to develop promotions and increase store sales
- Coached sta members on customer service, sales techniques and product knowledge
- E ectively communicated with customers to ensure satisfaction and resolve any complaints
- Implemented inventory control systems to ensure smooth operations.
Skills
- Front Desk Operations
- Accounting Principles
References
References available upon request, References
Timeline
Front Desk Night Auditor
Beverly Hills Plaza Hotel and Spa
08.2023 - Current
Night Auditor/Accounting
Days Inn Santa Monica
09.2011 - 03.2023
Sales Associate
Sprouts Farmers Market
06.2008 - 11.2011
Call
Center Sales
04.2007 - 05.2008
Assistant Manager
Spencer's Gifts
06.2001 - 04.2002
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