Summary
Overview
Work History
Education
Skills
Timeline
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David Pliego Nava

Eugene,OR

Summary

Compassionate Medical Assistant Apprentice known for high productivity and efficient task completion. Possess specialized skills in patient care, medical record management, and clinical procedures. Excel in communication, empathy, and adaptability, ensuring optimal support and care in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Medical Assistant Apprentice

PeaceHealth Medical Group
Eugene, Oregon
03.2024 - Current
  • Assisted physicians with patient examinations and treatments.
  • Performed administrative duties such as scheduling appointments, filing paperwork, and ordering medical supplies.
  • Collected vital signs such as temperature, pulse rate, blood pressure, height, weight, and respiration rates.
  • Maintained patient confidentiality in accordance with HIPAA regulations.
  • Administered injections under the supervision of a physician or nurse practitioner.
  • Answered telephones in a professional manner to respond to inquiries from patients or other healthcare professionals.
  • Reviewed patient charts prior to appointments to ensure accuracy of information.
  • Sterilized medical instruments according to established protocols.
  • Inspected equipment regularly to ensure proper functioning.
  • Maintained examination rooms by stocking supplies, cleaning surfaces, and disposing of hazardous materials properly.
  • Transported specimens to laboratories for analysis when required.
  • Provided assistance during surgical procedures as directed by a physician or surgeon.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Instructed patients on proper positioning for EKG testing and ensured their comfort during the procedure.

Patient Access Representative

Oregon Cardiology At Peace Health
Springfield, Oregon
03.2023 - 05.2024
  • Greeted patients and visitors in a courteous and professional manner.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Verified insurance coverage for services provided by the facility.
  • Collected co-pays and other payments from patients at time of service.
  • Assisted with scheduling outpatient appointments.
  • Responded to patient inquiries regarding billing or financial matters.
  • Ensured accuracy of all data entered into computer system.
  • Scanned documents into electronic medical records system.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Assisted with preparing daily cash reports for accounting department.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Resolved discrepancies between hospital systems and third-party payers.
  • Provided assistance to internal departments when needed.
  • Answered phones promptly in a professional manner.
  • Facilitated communication between patients, staff members, and third-party payers.
  • Actively participated in team meetings and training sessions.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Assembled registration paperwork and placed identification bands on patient.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Facilitated patient registration, verifying all required documentation is collected and filed properly.
  • Coordinated scheduling of appointments across multiple departments to optimize patient care.
  • Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
  • Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.

Hospital Food Service

Riverbend Hospital
Springfield, OR
06.2017 - 02.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.

Education

High School Diploma -

Willamette High School
Eugene, OR
06-2016

Skills

  • Patient care coordination
  • Insurance verification
  • Immunization administration
  • Maintaining confidentiality
  • Sterilization techniques
  • First aid and CPR certified
  • Vital signs monitoring
  • Patient scheduling
  • Wound care management

Timeline

Medical Assistant Apprentice

PeaceHealth Medical Group
03.2024 - Current

Patient Access Representative

Oregon Cardiology At Peace Health
03.2023 - 05.2024

Hospital Food Service

Riverbend Hospital
06.2017 - 02.2023

High School Diploma -

Willamette High School

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David Pliego Nava