DAVID POLLOCK
Cincinnati,OH
Summary
Dedicated Call Center Manager ,Communication and Sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
33
33
years of professional experience
Work History
Human Resources Specialist
Macy's Department Store
Cincinnati, OH
10.2021 - 05.2022
- Oversaw and managed hiring process and assisted human resources.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Delivered consultative services and recruited qualified and diversified candidates for employment.
- Discovered and resolved complex problems that affected management and business decisions.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
Community Outreach Coordinator
Inspirational Bible Church
Cincinnati, OH
04.2020 - 07.2021
- Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Facilitated community involvement and education of non-profit theatre events by maintaining and developing community partnerships.
- Organized volenteers and facilated the Goverment funded food program " The Farmer's to Family Program " were bi-weekly 2,000 boxes of fresh dairy and produce to families in need .
CALL CENTER SUPERVISOR
GDCC EAST
08.2019 - 02.2020
- Responsible for call center of 30-50 interviewers, training, directing, managing, coaching, developing, coordinating, evaluating, and disciplining direct and indirect reports; Supervising multiple project's managing sample/leads for maximum effect completion to satisfy clients objectives , managed project billing and coding also maintaining effective on-boarding process, setting service culture, monitoring daily service levels, ensuring appropriate level of coaching; reassigning functions as necessary; leading and being responsive to projects necessary to enhance the overall client satisfaction of deliverables ; performing other duties as assigned.
SR MARKETING REPRESENTATIVE META MARKETING
09.2018 - 04.2019
- Executed Lead Generation and Prospecting campaigns for IT and
- Manufacturing clientele
- Outbound prospecting, qualifying and coordination of next-step sales activities
- Managed outbound calling activities for up to 5 associates
- Responsible for client reporting and campaign renewals.
Machine Operator
WAREHOUSE ASSOCIATE STAFFMARK
10.2017 - 08.2018
- Fabrication die cutting machine including programing settings and loading to increase maximum production
- General warehouse including pick/pack and logistics support
SALES ASSOCIATE
E FACILITIES MANAGEMENT
01.2017 - 10.2017
- Responsible for prospecting, qualifying and signing new accounts for full- service facilities maintenance services
CUSTOMER SERVICE ASSOCIATE MIRACLE EAR
08.2015 - 07.2016
- Inbound call center services including product support, warranty support and add-on sales.
SALES & MARKETING MANAGER
MINORITY RECRUIT ONLINE
12.2009 - 07.2015
- Responsible for full range of sales and marketing activities for web-based advertising and college recruiting site
- Worked with Colleges &
- Universities to coordinate campus visits nationally, for High School
- Districts and students throughout Cincinnati area
- Sold the website advertising programs to Colleges, Universities, Non-Profits and
- Commercial business entities
- Responsible for maintenance and data quality on the website
- VARIOUS SALES
AT&T
05.1988 - 11.2009
- Companies represented include
- MCI, Sprint, Bellsouth and,
- These companies and/or corresponding Divisions no longer operate the facilities and call centers where I worked.
Education
BACHELOR OF ARTS - Business Administration
MORRIS BROWN COLLEGE
1989
HIGH SCHOOL DIPLOMA - undefined
MOUNT HEALTHY HIGH SCHOOL
1983
Skills
- SKILLS &
- ABILITIES
- Customer focused and solution oriented Experience managing call
- Center operations and staff, as well as supporting and marketing website
- Technology solutions and telecom Proficient with Microsoft Office Suite
- And CRM systems, such as Goldmine and Salesforce Comfortable with
- Outbound or inbound customer communications
- HR Strategy
- Adaptable to Changing Conditions
- Time Tracking and Payroll Administration
- Policy Implementation
- Policy Interpretation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Human Resources Specialist
Macy's Department Store
10.2021 - 05.2022
Community Outreach Coordinator
Inspirational Bible Church
04.2020 - 07.2021
CALL CENTER SUPERVISOR
GDCC EAST
08.2019 - 02.2020
SR MARKETING REPRESENTATIVE META MARKETING
09.2018 - 04.2019
Machine Operator
WAREHOUSE ASSOCIATE STAFFMARK
10.2017 - 08.2018
SALES ASSOCIATE
E FACILITIES MANAGEMENT
01.2017 - 10.2017
CUSTOMER SERVICE ASSOCIATE MIRACLE EAR
08.2015 - 07.2016
SALES & MARKETING MANAGER
MINORITY RECRUIT ONLINE
12.2009 - 07.2015
AT&T
05.1988 - 11.2009
BACHELOR OF ARTS - Business Administration
MORRIS BROWN COLLEGE
HIGH SCHOOL DIPLOMA - undefined
MOUNT HEALTHY HIGH SCHOOL
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