David Porter
Durham,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Floor Associate
Macys Department Store
Durham, NC
03.2022 - 02.2024
- Assisted customers with locating merchandise in the store.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Maintained high standards of customer service during all interactions.
- Organized displays to attract customers and promote sales.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Provided assistance to other departments when needed.
- Performed inventory counts on a regular basis to ensure accuracy of stock levels.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Housekeeping Room Attendant/Lobby Attendant
Washington Duke Inn & Golf Club
Durham, NC
08.2021 - 01.2022
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Removed trash from rooms and replaced liners to wastebaskets.
- Communicated effectively with team members about daily assignments and task progress.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Interacted pleasantly with clients and guests when performing daily duties.
- Followed safety procedures when using chemical cleaners and power equipment.
- Provided guests with information on hotel services and room features.
- Responded promptly to requests from guests and other departments.
Housekeeping Room Attendant/Lobby Attendant
Durham Marriott City Center
Durham, NC
03.2019 - 07.2021
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Removed trash from rooms and replaced liners to wastebaskets.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Communicated effectively with team members about daily assignments and task progress.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Removed trash, recycling and linens from rooms to transport to designated areas.
- Furnished guests with clean linens and supplied rooms with toiletries.
- Replenished room amenities according to established guidelines.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Interacted pleasantly with clients and guests when performing daily duties.
Education
High School Diploma -
New York School of Printing
New York06-1979
Skills
- Shelf Stocking
- Loss Prevention
- Workplace Safety
- Customer Engagement
- Product Assembly
- Store Maintenance
- Stock Replenishment
- Interpersonal Relations
- Confident and Positive Attitude
- Excellent Work Ethic
- Attentive to Detail
Accomplishments
Macy's
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the year and outstanding performance at the Durham Marriott and Washington Duke Inn and Golf Club.
- Recognized for team contributions and great customer service.
Timeline
Floor Associate
Macys Department Store
03.2022 - 02.2024
Housekeeping Room Attendant/Lobby Attendant
Washington Duke Inn & Golf Club
08.2021 - 01.2022
Housekeeping Room Attendant/Lobby Attendant
Durham Marriott City Center
03.2019 - 07.2021
High School Diploma -
New York School of Printing