Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

David Portillo

Birmingham

Summary

Passionate leader rooted in authentic, accountable & vulnerable leadership. Always learning and always excited to help others learn. Proven track record in leading store operations & driving results while having fun doing it. Passionate about collaboration & communication to foster a consistent experience across team. Expert in planning & prioritizing, coaching for performance & development & operational systems.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Store Manager

STARBUCKS COFFEE COMPANY
09.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store operational safety procedures.
  • Recruited & hired top talent, overseeing the onboarding & training process to ensure new partner's success.
  • Created effective schedules to grow business while adhering to and maximizing given labor budgets.
  • Cultivated a positive team environment & built strong relationships through celebration, accountability & recognition to maximize store performance.
  • Partnered with district peers to support their growth & development, building a strong team dynamic and being a trusted resources among my peers.
  • Planned & coordinated community outreach events in and outside of store.
  • Effectively trained new Store Managers & Assistant Store Managers in a positive & effective learning environment.
  • Worked alongside partner networks to plan company & local events celebrating diversity & inclusivity.
  • Lead coffee tastings on area & district calls.
  • Supported manager with pod work, district meetings & as a proxy while on vacation.

Assistant Store Manager

STARBUCKS COFFEE COMPANY
10.2021 - 09.2022
  • Assisted Store Manager in day-to-day operations to identify opportunities within the store.
  • Processed payroll, building effective schedules aligning with forecasted demand & budgets.
  • Built strong relationships within the team to build trust & maximize performance
  • Aligned with Store Manager on store priorities, building actions plans & supporting with the execution of them.
  • Improved store operations by establishing clear communication channels between partners to grow the business.

Shift Supervisor

STARBUCKS COFFEE COMPANY
10.2019 - 10.2021
  • Opened & closed the store while adhering to company safety policies & procedures around cash handling.
  • Supported team through coaching & good communication to ensure effective operations while on shift.
  • Maintained clean and organized environment to uphold cleanliness & food safety within the store.
  • Delivered company results by leveraging existing tools & resources.

Barista

STARBUCKS COFFEE COMPANY
08.2018 - 10.2019
  • Followed company procedures for cleanliness, cash handling & safety.
  • Greeted with & connected with customers to create a third place environment.
  • Supported team through performance, mentoring & training newer partners.
  • Contributed to a positive team environment through effective communication and collaboration with fellow partners.

Server

Waffle House
06.2018 - 08.2018
  • Operated cash register while following cash handling procedures.
  • Served food and beverages quickly & effectively while giving attention to customer needs.
  • Prepared food, maintained store & equipment cleanliness while upholding company & food safety policies.

Store Manager

Jersey Mike's Subs
05.2017 - 06.2018
  • Opened & closed store following company operation & safety standards.
  • Managed inventory & truck orders to reduce waste and maximize sales by ensuring product is always on hand.
  • Interviewed, hired & trained new employees ensuring they had a positive & productive learning experience.
  • Coordinated & fulfilled large catering orders for local business & events.
  • Built effective schedules & processed payroll for employees.

Shift Manager

McDonald's
06.2016 - 06.2017
  • Ensured company policies & procedures were being upheld while on shift, providing coaching when needed.
  • Managed till & safe funds.
  • Ensured customer satisfaction through a fast and friendly experience.
  • Managed inventory & truck orders ensuring the right amount of product was ordered and on hand.

Team Member

McDonald's
06.2014 - 06.2017
  • Operated & managed till funds
  • Followed company policies & food safety procedures to ensure customers received quality product.
  • Greeted & thanked customers during their visit.

Sales Associate

Hot Topic
04.2015 - 05.2017
  • Responded to customer needs & requests, assisting them during their shopping experiences.
  • Operated cash register, upselling & offering rewards consistently.
  • Maintained a neat &organized store through merchandising.

Education

McAdory High School
McCalla, AL
05-2016

Skills

  • Customer service
  • Problem-solving & coaching
  • Customer & community engagement
  • Multitasking and organization
  • Quick learner
  • Training and mentoring
  • Dynamic leadership
  • Planning & prioritization
  • Fiscal & budget responsibility
  • Strong communicator
  • Strong coach

Accomplishments

Shift Supervisor ADP

MUG Award Recipient

SM Retention Stock Grant Recipient

Store Manager Trainer

Origin Experience Alumni

Coffee Master

Hispanic Heritage Month Planning Committee Member

Certification

FSA Food Safety Certified

Timeline

Store Manager

STARBUCKS COFFEE COMPANY
09.2022 - Current

Assistant Store Manager

STARBUCKS COFFEE COMPANY
10.2021 - 09.2022

Shift Supervisor

STARBUCKS COFFEE COMPANY
10.2019 - 10.2021

Barista

STARBUCKS COFFEE COMPANY
08.2018 - 10.2019

Server

Waffle House
06.2018 - 08.2018

Store Manager

Jersey Mike's Subs
05.2017 - 06.2018

Shift Manager

McDonald's
06.2016 - 06.2017

Sales Associate

Hot Topic
04.2015 - 05.2017

Team Member

McDonald's
06.2014 - 06.2017

McAdory High School

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