David POTTS II
SAINT HELENS,OR
Summary
Results-driven leader with solid background in food service planning, sales and management. Hardworking, ambitious and resourceful with clear understanding of business priorities and best practices. Background includes improving performance, reducing costs and eliminating waste to maximize profitability of food service operations. Strategic planner with superior communication and problem-solving abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food Services Director
Trinity Services Group
03.2021 - Current
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Developed strategies to improve food service levels for busy facility handling 500 meals each day.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Purchased food and cultivated strong vendor relationships.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
Wellness Ambassador
Rite-Aid Pharmacy
08.2017 - 03.2021
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and team productivity by promoting operational best practices.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Bakery Supervisor
Safeway
07.2014 - 08.2017
- Established proper procedures for waste management, sanitation, food handling and safety.
- Packaged and labeled products, checked for accurate pricing and made sure signs were visible.
- Greeted customers, answered questions and provided great customer experiences.
- Performed sanitary inspections of counters, displays and floors to maintain clean appearance at all times.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
- Performed opening and closing duties for department.
- Inspected baked goods for quality and esthetics prior to displaying and discarded outdated or spoiled items.
Education
GED -
Saint Helens High School
Saint Helens, OR06.1985
Skills
- Staff Scheduling
- Anticipating Problems
- Delegating Assignments and Tasks
- Monitoring Food Preparation
- Menu Development
- Investigating Complaints
- Calm and Pleasant Demeanor
- Control Inventory Costs
- Teamwork and Collaboration
- Employee Performance Evaluations
- Food Safety Control
- Continuous Operational Improvement
Accomplishments
Received "Most Improved Operation" in 2021 for my teams efforts at the Columbia County Jail.
Certification
CPhT Certification # 10003474 Expired 3/31/15
Timeline
Food Services Director
Trinity Services Group
03.2021 - Current
Wellness Ambassador
Rite-Aid Pharmacy
08.2017 - 03.2021
Bakery Supervisor
Safeway
07.2014 - 08.2017
GED -
Saint Helens High School
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