DAVID POWELL
Fort Worth,TX
Summary
Highly motivated and ambitious service director. I have over 5 years of continuous service management interacting with clients enhancing customer experience. Managed over 30 employees learning best methods to conflict resolution, scheduling, team moral, and goal driven performance. I have over 15 years in the automotive industry which has earned me great ensight with customer interaction and satisfaction, rapport building, and sales driven goals.
I strive for excellence in every endeavor no matter how small or great the task. I am extremely diligent and will offer the upmost time and commitment. I work efficiently and affectively in a manner that works well with any team or department.
My desire is to always increase learning and advancement opportunities to reach my life goals.
Overview
17
17
years of professional experience
Work History
Customer Service Director
Autobahn Motorcar Group LLC
Fort Worth, TX
01.2009 - Current
- Interacted directly with customers to address all concerns and create resolutions
- Ensured compliance with industry OEM regulations and audits.
- Recruited, trained, and managed a team of customer service representatives.
- Conducted regular meetings with staff to review progress and provide feedback.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Supervised schedules and duty assignments for customer service personnel to properly staff department.
- Analyzed business performance data and forecasted business results.
- Conversed with customers to receive valuable feedback for improvement.
- Measured and tracked KPIs to enhance customer experience and improve customer retention.
- Analyzed business performance data and forecasted business results for upper management.
- Developed and implemented procedures pertinent to successful and efficient operation of sales and customer service department.
- Reduced department labor costs by managing overtime and refining shift schedules.
- Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.
- Reduced department labor costs by managing overtime and refining shift schedules.
- Delegated work to staff, setting priorities and goals.
Assistant General Service Manager
McAlister's Deli
Dallas, TX
02.2007 - 12.2009
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
Associates in Criminal Justice -
Central Florida Community College
Ocala, FL06-2005
Skills
- Customer Relationship Management
- Customer Engagement
- Customer Retention
- Team training and development
- Team Collaboration
- Company policy adherence
- Issue Escalation
Affiliations
- Keep God first in everything that I do. Involved with Christ Chapel Bible Church.
- Husband and father of three
- Keep myself fit and exercise
- DIY house projects when time allows
Accomplishments
- Promoted to service manager in 2008 with McAllister's Deli. Offered a general manager position to my own restaurant.
- Promoted to service manager in 2019 with Autobahn BMW.
- Promoted to service director in 2023 with Autobahn Jaguar Land Rover
Adam Vincze
- General Manager, Platinum Ford
- 817-676-5710
- avincze@gilchristautomotive.com
Brandon Endsley
- Director Finance Special Projects, Huckabee & Associates,
- 469-556-2042
- brandon.endsley@huckabee-inc.com
Jeffrey Bower
- Senior Director, Global Customer Advisory
- 817-269-4750
- jkbower@yahoo.com
Jett Smith
- Owner Operator Manager, State Farm
- 972-251-0911
- jettsmith12@gmail.com
Harvey Yoder
- Income Partner, Level Four Insurance Agency
- 817-313-4900
- havey@hyoder.com
Mitch Roper
- CEO Bepco Oil & Gas, Director Blue Bell Ice Cream
- 817-360-7433
- mroper@basspet.com
Timeline
Customer Service Director
Autobahn Motorcar Group LLC
01.2009 - Current
Assistant General Service Manager
McAlister's Deli
02.2007 - 12.2009
Associates in Criminal Justice -
Central Florida Community College
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