David Powers
Schertz
Summary
Hardworking and fast learning food and beverage professional with extensive experience at JW Marriott, excelling in customer relationship management and inventory management. Proven track record in enhancing guest satisfaction through exceptional service and effective event coordination. Skilled in training new associates to uphold high standards, ensuring compliance with food safety regulations.
Overview
3
3
years of professional experience
Work History
Server/Bartender
JW Marriott San Antonio Hill Country Resort & Spa
San Antonio
02.2022 - 01.2025
- Delivered exceptional customer service in high-paced dining environments.
- Managed guest orders efficiently using point-of-sale systems.
- Assisted with menu recommendations and special dietary needs.
- Maintained cleanliness and organization of dining areas and tables.
- Collaborated with kitchen staff to ensure timely food delivery.
- Trained new servers on restaurant protocols and service standards.
- Handled guest inquiries and resolved complaints professionally.
- Supported team members during busy shifts to enhance service flow.
- Provided excellent customer service to ensure satisfaction and the Marriott brand
- Performed opening and closing duties such as setting up the dining area, restocking supplies, breaking down beverage machines
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Mixed and served a variety of cocktails and beverages efficiently.
- Maintained cleanliness and organization of the bar area at all times.
- Engaged customers with friendly service and beverage recommendations.
- Managed inventory levels and restocked supplies as needed.
Food and Beverage Assistant Manager
Marriott Rivercenter
San Antonio
08.2023 - 03.2024
- Assisted in managing daily food and beverage operations for Marriott International
- Coordinated staff schedules to ensure adequate coverage during peak service hours.
- Monitored inventory levels and ordered supplies to maintain efficient operations.
- Trained new team members on service standards and company policies.
- Implemented quality control measures to uphold Marriott's high service standards.
- Resolved guest complaints promptly to ensure satisfaction with dining experiences.
- Organized special events, coordinating logistics with various departments for seamless execution.
- Conducted regular meetings with staff members to discuss progress towards goals.
- Ensured compliance with health and safety regulations in the workplace.
- Verified inventory levels for ordering purposes.
Education
Aviation
United States Army Aviation And Logistics
Fort Eustis, VA12-2001
Taylor High School
Taylor, TX05-2001
Skills
- Point-of-sale systems
- Menu recommendations
- Inventory management
- Food safety compliance
- Event coordination
- Customer relationship management
- Ensured proper training of new associates
Timeline
Food and Beverage Assistant Manager
Marriott Rivercenter
08.2023 - 03.2024
Server/Bartender
JW Marriott San Antonio Hill Country Resort & Spa
02.2022 - 01.2025
Aviation
United States Army Aviation And Logistics
Taylor High School
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