David Prada
Hialeah Gardens
Summary
Dynamic professional with over two decades of experience across customer service and administrative roles. Outstanding organizational and relationship building skills. Proactive collections specialist with a proven track record of maximizing collections and reducing outstanding balances. Experienced in handling customer inquiries, negotiating payment arrangements, and maintaining accurate records.
Overview
30
30
years of professional experience
Work History
Collections Officer
Credit Union Miami
Miami
09.2024 - 07.2025
- . Assisting members with payments, transfers between accounts
- . Charging accounts off, lien notices
- . One month extensions
- . Voluntary/Involuntary Repos
- . Many other duties assigned that aren’t related to Collections Department
FRONT DESK MANAGER / CUSTOMER CARE SPECIALIST
NATIONAL AUTO LENDERS
Miami Lakes
10.2004 - 05.2024
- Managed a neat and organized the front desk area to ensure a professional appearance.
- Greeted customers in a friendly and professional manner.
- Processed payments from customers quickly and accurately while adhering to company policies regarding cash handling procedures.
- Responded promptly to customer complaints or issues within set time frame parameters set by the organization’s policies.
- Provided administrative support by managing phone calls, and other forms of communication.
- Monitored and addressed safety and security issues in or outside the front desk area.
- Performed customer service duties such as answering inquiries, taking payments over the phone.
- Assisted investors and executives directing them to the CEO or CFO
CALL CENTER REPRESENTATIVE
CREDOMATIC COSTA RICA
San Jose
02.2000 - 06.2004
- Created a knowledge base of frequently asked questions to improve customer service efficiency
- Developed and implemented customer service procedures and policies
- Handled high-volume of customer inquiries in a professional and timely manner
- Assisted merchants and customers alike with the approval / denial of purchases
- Proficiently handled high call volumes while maintaining quality service standards.
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Built trust with customers through personalized conversations.
OFFICE CLERK
US COSTA RICAN CULTURAL CENTER
San Jose
03.1995 - 11.1999
- Performed all administrative and clerical tasks in the school general office
- Assisted Teachers with any administrative work, including the editing, proofreading, and distributing of documents
- Monitored and ordered office supplies, ensuring that the office was always stocked with necessary items
- Operated office equipment such as printers, copiers, fax machines and scanners, ensuring smooth operation of office operations.
Education
High School Diploma -
Monsignor Odio School
ESOL -
US Costa Rica Cultural Center
Skills
- Teamwork
- Communication
- Ability to Work in a Team
- Effective Time Management
- Fast Learner
- Adaptability
- Customer Service
- Organizational Skills
- Management Skills
- Communication Skills
- Knowledge of Office Systems
- Fluent in English / Spanish
- Payment processing
- Collections strategies
- Time management
- Problem solving
Languages
English - Fluent, US Costa Rican Cultural Center, Spanish - Fluent, Life
DETAILS
Hialeah Gardens, USA
References
References available upon request.
Timeline
Collections Officer
Credit Union Miami
09.2024 - 07.2025
FRONT DESK MANAGER / CUSTOMER CARE SPECIALIST
NATIONAL AUTO LENDERS
10.2004 - 05.2024
CALL CENTER REPRESENTATIVE
CREDOMATIC COSTA RICA
02.2000 - 06.2004
OFFICE CLERK
US COSTA RICAN CULTURAL CENTER
03.1995 - 11.1999
High School Diploma -
Monsignor Odio School
ESOL -
US Costa Rica Cultural Center
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