Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

DAVID PRINCE

CEO/Owner
Edmond,OK

Summary

Results-driven Manager with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.


Overview

23
23
years of professional experience

Work History

CEO

Prince Global LLC
12.2022 - Current
  • Established foundational processes for business operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
  • Identified new revenue generation opportunities to maximize bottom-line profitability.
  • Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
  • Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Developed key operational initiatives to drive and maintain substantial business growth

Customer service

Claims Adjuster I Farmers Insurance
09.2021 - 05.2023
  • Create claim settlement
  • Negotiate settlements
  • Pay customers thousands accurately
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Handled customer inquiries and suggestions courteously and professionally

Store Manager

Walgreens
12.2004 - 09.2021
  • Manage sales floor and pharmacy
  • Hiring
  • Budgeting
  • Covid vaccine management
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths

Sales Consultant

America Online
12.2000 - 12.2004
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance
  • Responded to telephone requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Maximized customer retention by resolving issues quickly.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Increased overall revenue 3% from Retention sales through effective salesmanship and great negotiation skills

Education

BBA - Business Administration And Management

University of Central Oklahoma
Edmond, OK
12.2004

Skills

  • Business Development
  • Coaching
  • Budget management
  • Inventory control
  • Operations management
  • Sales
  • Marketing
  • Controls Systems Enhancement
  • Public Relations Understanding
  • Strategic Direction
  • Program Leadership
  • Operational leadership
  • Market research and analysis
  • Contract Management
  • Strategic planning

Additional Information

  • AWARDS, Top Sales Consultant and won top sales earner 4 yrs in a row

Timeline

CEO

Prince Global LLC
12.2022 - Current

Customer service

Claims Adjuster I Farmers Insurance
09.2021 - 05.2023

Store Manager

Walgreens
12.2004 - 09.2021

Sales Consultant

America Online
12.2000 - 12.2004

BBA - Business Administration And Management

University of Central Oklahoma

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DAVID PRINCECEO/Owner