Detail-oriented professional with 17.5+ years of experience and a proven knowledge of customer satisfaction, order management, and complaint resolution. Aiming to leverage my skills to successfully fill the Sales role at your company.
Overview
30
30
years of professional experience
Work History
FOOD SERVER
Old Florida Fish House
Seagrove Beach, FL
10.2014 - 07.2020
Assist in training, teaching and settings standards of excellence for new team members
Maintain a high expectation of guest experience and satisfaction
Keeping work areas clean and organized.
FOOD SERVER
Borago
Santa Rosa Beach, FL
06.2011 - 07.2015
Provided training to new team members
Ensured high levels of guest satisfaction through comprehensive product knowledge and excellent service.
FOOD SERVER
Bud and Alleys
Seaside, FL
02.2010 - 11.2011
Take patrons food and beverage orders
Assist in training of new team members
Ensure proper cash handling procedures.
FOOD SERVER
The Red Bar
Grayton Beach, FL
02.2006 - 10.2008
Assist in training of new team members
Highlight and introduce daily menus items
Assist in overall cleaning of all work areas.
Food Server
Old Bay Steamer
Fort Walton Beach, FL
03.2002 - 09.2005
Communicated effectively with kitchen staff regarding order details, special requests, allergies.
Ensured that all restaurant safety guidelines were followed at all times.
Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
ASSOCIATE GENERAL MANAGER/ GENERAL MANAGER
O'Charlie's
Pensacola, FL
09.1998 - 02.2002
Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
Schedule staff hours and assign duties
Establish standards for personnel performance and customer service
Review work procedures and operational problems to determine ways to improve service, performance, or safety.
Head Server
The Back Porch
Destin, FL
03.1990 - 09.1998
Greeted guests, provided menus and answered questions regarding menu items.
Ensured that all tables were properly set up with appropriate supplies.
Tracked inventory levels of restaurant supplies and placed orders as needed.
Education
Completed coursework towards Hospitality Restaurants -
UNIVERSITY OF SOUTHERN MISSISSIPPI
Hattiesburg, MS
05.1994
High School Diploma -
COLUMBIA
Columbia, MS
05.1983
Skills
Strong Leadership
Ability to build a team atmosphere
Great organization
Communication with people
Personal Information
Title: Sales
Timeline
FOOD SERVER
Old Florida Fish House
10.2014 - 07.2020
FOOD SERVER
Borago
06.2011 - 07.2015
FOOD SERVER
Bud and Alleys
02.2010 - 11.2011
FOOD SERVER
The Red Bar
02.2006 - 10.2008
Food Server
Old Bay Steamer
03.2002 - 09.2005
ASSOCIATE GENERAL MANAGER/ GENERAL MANAGER
O'Charlie's
09.1998 - 02.2002
Head Server
The Back Porch
03.1990 - 09.1998
Completed coursework towards Hospitality Restaurants -