Summary
Work History
Education
Skills
Timeline
Generic
David Pruitt

David Pruitt

Internal Revenue Service
Cleveland Heights,OH

Summary

Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Work History

CSR

Internal Revenue Service, IRS
05.2023 - Current
    • Responded to taxpayer questions and helped individuals complete and file tax documentation.
    • Used critical thinking to break down problems, evaluate solutions and make decisions.
    • Identified issues, analyzed information and provided solutions to problems.
    • Professionally negotiated and dealt with taxpayers in confrontational situations.

Business Owner

Self-employed
04.2021 - 04.2023
  • Managed payroll, daily deposits and cost controls.
  • Supervised daily activities of restaurant.
  • Operated with safety and skill to avoid accidents and delays.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

Truck Driver

Hub Group
03.2019 - 04.2021
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.

Car Transporter

Carvana
03.2017 - 03.2019
  • Operated variable hand and foot controls to govern speed, gearing and dumping.
  • Inspected vehicles before and after trips to verify safe and reliable operation.
  • Demonstrated superior transport service, providing accurate time estimates and courteous responses.
  • Loaded and unloaded cargo with extreme care and focus on preventing damage or injury.

Education

Master Of Real Estate Development - Real Estate

Cuyahoga Community College
Cleveland, OH
10.2022

Commercial Driver License -

Cuyahoga Community College
Cleveland, OH
09.2014

High-school Diploma - Education

Cuyahoga Community College
Cleveland, OH
06.1999

Skills

  • Customer Retention
  • High-Volume Environments
  • Business Performance Management
  • Operations and Procedural Knowledge
  • Truck Maneuvering
  • DOT Requirements

Timeline

CSR

Internal Revenue Service, IRS
05.2023 - Current

Business Owner

Self-employed
04.2021 - 04.2023

Truck Driver

Hub Group
03.2019 - 04.2021

Car Transporter

Carvana
03.2017 - 03.2019

Master Of Real Estate Development - Real Estate

Cuyahoga Community College

Commercial Driver License -

Cuyahoga Community College

High-school Diploma - Education

Cuyahoga Community College

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David PruittInternal Revenue Service