Woodworking, computer technology, books, music, football, basketball
Adept at enhancing security and safety protocols, tenure at Paragon Security showcased an ability to resolve conflicts effectively and utilize advanced surveillance techniques, underscoring physical security expertise and high stress tolerance. Diligent Security professional with extensive years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
• Maintain an above average Customer Satisfaction Index (CSI or KPI)
• Assist all customers with their vehicle repair and maintenance requests/needs.
• Carefully inspect every finished repair order for proper completion, pricing, and accuracy
• Maintain high customer satisfaction standards
• Communicates estimated completion time, regular updates and follow through on each customer vehicle
• Obtain customer and vehicle data
• Review vehicle repair history (determine if vehicle has been in the shop for this issue before, or what recommendations you can provide based on mileage)
• Rated as a 5 star dealership for overall performance and sales
• Estimate cost of labor and parts with 95% accuracy.
• Experience utilizing Reynolds & Reynolds or similar DMS with proficiency
Woodworking, computer technology, books, music, football, basketball
Microsoft suite, html/css