Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

David Przybyla

Mathis,TX

Summary

Dynamic Service Manager with a proven track record at Alamo Water Softeners, excelling in customer service and team leadership. Enhanced client satisfaction through effective problem-solving and personalized service, resulting in increased repeat business. Skilled in technical troubleshooting and inventory management, fostering a reliable and efficient service environment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Service Manager / Commercial Bid Specialist

Alamo Water Softeners
10.2010 - Current
  • Managed service operations to ensure timely and effective customer support.
  • Collaborated with sales team to address customer inquiries and resolve issues promptly.
  • Analyzed customer feedback to identify areas for improvement in service offerings.
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.
  • Opened a branch office to service the Coastal Bend and Rio Grande Valley regions of Texas.

Assistant Store Manager

Lowe's
02.2012 - 08.2018
  • Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
  • Maintained visual merchandising standards to create an engaging shopping experience for customers.
  • Completed routine store inventories.
  • Empowered team members by delegating tasks effectively while also offering guidance when needed.
  • Managed scheduling for store shifts to accomplish proper staffing.
  • Assisted store manager in meeting standards for customer service and quality.
  • Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Contributed towards long-term growth and success of the retail establishment by consistently meeting or exceeding performance targets.
  • Promoted brand awareness by coordinating in-store promotional events and marketing campaigns.
  • Reduced staff turnover rates through proactive hiring processes and fostering a positive work environment.
  • Upheld company customer service standards to provide customers with outstanding service and friendly environment.

Education

Accounting / Business Management

Mount Saint Joseph
Baltimore, MD
05-1983

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Reliable and responsible
  • Quality assurance
  • Technical troubleshooting

Certification

  • Licensed Class IIII Water Treatment Specialist

Timeline

Assistant Store Manager

Lowe's
02.2012 - 08.2018

Service Manager / Commercial Bid Specialist

Alamo Water Softeners
10.2010 - Current

Accounting / Business Management

Mount Saint Joseph

Similar Profiles

CREATE PROFILE