David Queen
Upper Marlboro,MD
Summary
A result driven candidate looking to build upon existing knowledge and seek opportunities to leverage my 14 years of professional experience in Commercial Real Estate Investment & Management. I am seeking a company that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I consider myself an organized and dependable person successful at managing multiple priorities with a positive attitude.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Community Manager
Grady Management, Inc.
03.2014 - Current
- Managed five communities in the Maryland portfolio including Parkside Terrace, Parke Cheverly, Auden Place, Lync at Alterra, and 322 Baldwin.
- Kept properties in compliance with fair housing laws, and local, state and federal regulations.
- Addressed tenant complaints and inquiries, maintaining high satisfaction.
- Produced reports about community activities and operations to keep ownership, management, and partners informed.
- Planned resident events and showcased them on social media to drive community engagement.
- Established relationships with local businesses as part of our outreach marketing plan to cross promote, increase occupancy, and negotiate discounts.
- Helped implement policies and procedures for successful community management.
- Collected and maintained careful records of rental payments and payment dates.
- Completed annual operating budgets and forecasts.
- Reviewed investor reports, completed monthly variance reports, and presented those reports and action plans to ownership during statement meetings.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Worked with maintenance staff to complete timely repairs and enhancements, schedule turnover maintenance in vacant apartments, and preventative maintenance such as filter changes, smoke detector testing, house keeping inspections, etc.
- Conducted routine interior and exterior building inspections to identify needed improvements and maintain highest standards.
- Helped facilitate scheduling all annual fire safety inspections and testings for fire extinguishers, fire alarms, emergency lights, and sprinklers & backflow.
- Generated 5-star reviews on Google and Apartments Ratings through strong customer service improving our reputation management.
- Provided leadership, guidance and support to staff members.
Assistant Community Manager
The Donaldson Group
02.2012 - 03.2014
- Experience working at Chesapeake Landing in Landover Hills, MD, garden-style community of 174 apartments. Also managed leasing and maintenance at 14 commercial spaces at Chesapeake Office Park.
- Processed rent collections and managed filing process for late rent. Made phone calls, sent emails and letters in effort to communicate with residents about delinquency.
- Served as witness for property at trial for breach of lease complaints, tenant holding over cases, and charge disputes.
- Worked with maintenance staff on completing service repairs timely and resident satisfaction.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Established and maintained relationships with key stakeholders.
Leasing Consultant
Harbor Group Management
09.2010 - 02.2012
- Experience working at The Hanover Apartments in Greenbelt, MD.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings. Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Improved leasing skills from performance shops and training.
- Build relationships, rapport with local businesses in effort to cross promote and generate traffic.
Maintenance Coordinator
Beacon Management
04.2009 - 09.2010
- Experience working at Belford Towers in Takoma Park, MD.
- Greeted and assisted customers including prospects, residents, and vendors.
- Tracked maintenance activity including service requests, make ready schedule, purchase orders using MRI software.
- Generated work orders for resident requests and preventative maintenance and follow up for customer satisfaction.
- Managed pest control activities, schedule, and resident compliance.
- Cross train leasing and marketing apartments. Shadowed consultants on tours and assisted preparing welcome folders.
- Later transitioned to Leasing Consultant with strong performance record after five months of employment.
Support Travel Counselor
American Express Business Travel
06.2004 - 02.2009
- Two-month internship in 2004 for Travel and Tourism class in high school. Later became full-time permanent employee after graduation.
- Contract with International Monetary Fund (IMF) and Department of State
- Arranged travel accommodations for staff members and executive clients.
- Booked hotel reservations.
- Printed airline tickets and distributed to clients.
- Processed travel authorizations.
Education
No Degree - Business Administration And Management
University of The District of Columbia
Washington, DC06.2009
No Degree - Business Administration And Management
Strayer University
Washington, DC04.2015
Skills
- Payment Management
- Financial Budgeting and Reporting
- Tenant and Eviction Laws
- Property Tours and Inspections
- Marketing and Advertising
- Vendor Management
- Schedule Planning
- Administrative Support
- Workplace Safety
- Meeting Participation
- Conflict Resolution
- Staff Training
- Yardi, Realpage, MRI Software Use
- Market Rents & Rent Optimization
Certification
CAM® Certification | National Apartment Association (NAA)
Passed exam for Certified Apartment Manager credential on March 3, 2023.
ARM® Certification | Institute for Real Estate Management (IREM)
Passed exam for Accredited Residential Manager credential on June 14, 2019.
Timeline
Community Manager
Grady Management, Inc.
03.2014 - Current
Assistant Community Manager
The Donaldson Group
02.2012 - 03.2014
Leasing Consultant
Harbor Group Management
09.2010 - 02.2012
Maintenance Coordinator
Beacon Management
04.2009 - 09.2010
Support Travel Counselor
American Express Business Travel
06.2004 - 02.2009
No Degree - Business Administration And Management
University of The District of Columbia
No Degree - Business Administration And Management
Strayer University
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