David Queen

Experienced director with 15+ years in operations, sales, and e-commerce, along with customer success management. Proven track record of driving substantial growth, elevating market share, and improving client relations. Adept at managing cross-functional teams and developing customer service frameworks.

• Led management of the full sales cycle: prospecting, multi-level appointment setting, demonstrations, sale closings, and onboarding.
• Led onboarding processes for Klarity's healthcare marketplace, focusing on growing market share and driving SaaS adoption.
• Instrumental in elevating company profit 500% in 12 months to achieve Series A funding.
• Established and led cross-functional teams, enhancing collaboration and efficiency, resulting in a 50% improvement in onboarding processes within 6 months.
• Developed and implemented a customer service framework from the ground up, resulting in a streamlined onboarding experience and improved retention rates by 30%.
• Developed and managed an e-commerce website, facilitating the sale of home furnishings online, and was the sole developer on the project, building product features, designing layout, controlling security, employing compliance standards, and managing product inventory.
• Established, trained, and oversaw sales, production, and customer service departments (comprising 35+ team members).
• Oversaw development of key product features, increasing customer loyalty and satisfaction.