David Quick
Sparta ,MI
Summary
Results-driven Service Department Manager with a proven track record in enhancing customer satisfaction and operational efficiency. Expertise in team training and workflow optimization, contributing to significant service quality improvements.
Overview
23
23
years of professional experience
Work History
Service Department Manager
Mark Pack Inc
Coopersville, Michigan
10.2011 - Current
- Elevated service department figures with an increase surpassing 500%
- Managed daily operations of service department for efficient workflow.
- Directed staff training programs to improve service quality and team capabilities.
- Oversaw customer service processes to ensure satisfaction and issue resolution.
- Secured tailored on-site preventative maintenance agreements, addressing specific customer requirements.
- Executed equipment installations in the field, ensuring proper functionality and client satisfaction.
- Supported sales representatives in securing new equipment sales
- Collaborated during meetings with operations management team
Parts Repair Specialist II
Dematic
Grand Rapids, MI
05.2003 - 09.2009
- Prepared accurate estimates and work orders based on expected labor and parts requirements for each job.
- Ensured that all repair projects were completed within budget constraints set by management.
- Responded quickly to emergency calls from customers requiring immediate assistance with their machines.
- Collaborated on repairs to complete and finish work orders on schedule.
- Conducted predictive and preventive maintenance and created work orders to request repairs for defective equipment.
- Monitored inventory levels for spare parts and placed orders.
- Maintained accurate records of repairs performed, parts used, labor costs.
- Coordinated with vendors regarding supply orders and delivery schedules.
- Participated in meetings with executive management to discuss KPIs and performance metrics. with executive management on KPIs and performance metrics
Education
Some College (No Degree) - Information And Communication Technology
Grand Rapids Community College
Grand Rapids, MI10-2003
Skills
- Field installation
- Equipment maintenance
- Preventive Maintenance
- Technical support
- Quality assurance
- Service scheduling
- Delivery optimization
- Workflow optimization
- KPI monitoring
- Process implementation
- Cost estimates
- Operational efficiency
- Customer service
- Client relationship management
- Post-sales support
- Service documentation
- Employee supervision
- Team development
- Strategic planning
- Analytical thinking
- Critical thinking
- Problem solving
- Attention to detail
- MS office
- Contract management
- Relationship building
- Preventive Maintenance
- Technical support
- Contract management
Timeline
Service Department Manager
Mark Pack Inc
10.2011 - Current
Parts Repair Specialist II
Dematic
05.2003 - 09.2009
Some College (No Degree) - Information And Communication Technology
Grand Rapids Community College